Jennifer Lewis
Richmond,TAS
Summary
With a proven track record setting and maintaining a high standard in all aspects of work in a variety of environments, both independently - providing domestic and commercial Gib Stopping & Insurance reinstatement repairs as a Sole Trader within the construction trade as well as an employee within a larger team or business I am skilled in both team collaboration and critical thinking.
Adept at balancing multiple priorities to achieve outstanding results above what is expected.
I possess strong analytical skills as well as a willingness to learn which enables me to adapt quickly to new environments and challenges with both dedication and enthusiasm.
I bring a positive attitude, excellent communication skills as well as a strong commitment to continuous learning and growth personally and professionally.
An experiencel team player, I am equally adept at working alone. With a strong service record, good organization skills and a proactive approach to problem solving whilst handling simultaneous tasks, I am hardworking, diligent, punctual and professional with a focus on producing consistent and high quality results in a timely and efficient way.
Overview
8
8
years of professional experience
Work History
Sole Trader
Totally Plastered Gib Stopping Services
Bay of Plenty
04.2016 - 02.2024
- Contributed to a safe work environment by adhering to safety protocols and maintaining clean job sites.
- Protected surfaces surrounding work areas such as windows, doors, or sidewalks.
- Performed adeptly in challenging environments, including high ceilings and tight spaces, to deliver top-quality results.
- Fostered client loyalty by providing thorough and competitive estimates for desired work.
- Improved customer satisfaction by delivering high-quality results through precise application techniques and attention to detail.
- Maintained knowledge of industry materials, tools and equipment.
- Applied coats of plaster to interior walls, ceilings and partitions to produce finished surfaces according to blueprints.
- Minimized rework requirements through diligent inspection of completed work to ensure adherence to industry standards.
- Reviewed work orders, plans and blueprints and prepared materials and tools accordingly.
- Ensured durable finishes with thorough surface preparation, including cleaning, taping, and applying base coats.
- Demonstrated knowledge of industry best practices through training and development of new team members.
- Assisted in the restoration of historic buildings, preserving their original architectural integrity while updating them for modern use.
- Collaborated effectively with construction teams, coordinating schedules for efficient project progression.
- Attained consistent positive feedback from clients for both quality of work and level of customer service.
- Expedited projects timelines with proficient use of tools such as trowels, hawks, floats, straightedges, and spray equipment.
- Increased project efficiency by accurately estimating material needs and providing timely completion of plastering tasks.
- Patched holes in drywall and repaired plaster breaks and cracks.
Cleaner
Sport of Kings/Kings on Peace
Rotorua, BOP
06.2022 - 11.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
Room Attendant
Millennium Hotel
Rotorua, BOP
01.2022 - 07.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
- Fostered positive work environment, shared best practices with new team members.
- Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
- Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
- Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Rotated linens in storerooms and replenished when supplies ran low.
- Sorted, laundered and put away various laundry items.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Optimized guest experience by discreetly performing room services without disturbing guests.
Skills
Compliance risk management
Safety-conscious
Effective prioritization skills
Finish coat application
Excellent Communication
First Aid/CPR
Written Communication
Data Entry
Planning and Coordination
Critical Thinking
Organization and Time Management
Dependable and Responsible
Clerical Support
Decision-Making
Good Telephone Etiquette
PPE Compliance
Attention to Detail
Cultural Awareness
Flexible and Adaptable
Timeline
Cleaner
Sport of Kings/Kings on Peace
06.2022 - 11.2023
Room Attendant
Millennium Hotel
01.2022 - 07.2022
Sole Trader
Totally Plastered Gib Stopping Services
04.2016 - 02.2024