Jennifer Shepheard

• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Assessed needs of each client and recommended appropriate services and resources.
• Offered support and direction to families and coordinated with court system and other community agencies for treatment.

Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.

• Helped clients develop new coping mechanisms and techniques to drive behaviours modification.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• De-escalated stressful situations through individual and family crisis interventions.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.

• Updated client documentation for accurate, compliant and current records.
• Supported clients and families with empathy and compassion during difficult times.
• Advocated for clients to assure respected rights and wishes.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.