Jennifer Zhang
Waikato,Tuakau
Summary
Skilled in social media marketing and fostering strong client relationships, I excel in fast-paced environments, demonstrating exceptional time management and a friendly, positive attitude.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the business needs.
I am an honest and reliable person looking for a change of career path. I am eager to get out there and do something completely different and find something I will enjoy doing for my future. I'm a hard worker, that can be trusted to work independently as well as in a team environment. I'm willing to work to my best ability and hope I may be given the opportunity to prove myself by having no experience. (I was actually going to do a course for gardening but just thought I'd try my luck applying here first.)
Overview
18
18
years of professional experience
Work History
Lash Technician
Jennifer Zhang (myself)
03.2020 - Current
- Stayed updated on latest types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Educated clients on how to clean and maintain lash extensions.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Consulted with clients to understand desired look and discuss available lash options.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Supported fellow technicians by sharing best practices, troubleshooting issues together, and contributing to a collaborative work environment.
- Used social media platforms to promote salon and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Manager
Wen Chang Zhang
03.2007 - Current
- Managed and motivated employees to be productive and engaged in their work.
- Accomplished multiple tasks within timeframes.
- Strategise to attract new customers to help promote the business, and gain more customers.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving issues/complaints promptly, maintaining open lines of communication, and ensuring high-quality of customer service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Checked and pulled defective or expired products from shelves.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate count at the end of each day.
Education
Media Studies
Alfriston College
Takanini, NZ12-2016
Skills
- Social media marketing
- Hygiene and sanitation
- Reliable customer service
- Customer service
- Customer assistance
- Time management skills
- Appointment scheduling
- Cash handling
- Cleaning and sanitizing
- Order taking
- Product restocking
- Product knowledge
- Refunds and exchanges
- Product recommendations
- Friendly, positive attitude
- Multitasking
- Dependable and responsible
- Lash retention strategies
- Eye shape analysis
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Interests
- Gardening
- Camping
- Documenting and sharing travel experiences
- Road Trips
- Cooking
- Growing herbs, vegetables, or fruits in home gardens
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I like working with my hands and fixing things myself
- Animal Care
- Personal Development and Self-Improvement
Timeline
Lash Technician
Jennifer Zhang (myself)
03.2020 - Current
Manager
Wen Chang Zhang
03.2007 - Current
Media Studies
Alfriston College
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