Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
References
Timeline

Jennifer Carra

social services
Waikato,Tokoroa

Summary

Accomplished Team Lead at Phoenix Centre, adept in strategic planning and crisis management, enhanced team productivity by 40%. Expert in regulatory compliance and social work, I excel in developing impactful recovery programs for youth and adults. My leadership is characterized by effective training and empathetic support, embodying AXIS Family Resources Ltd's commitment to community service and behavioral health. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

15
15
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Team Lead, Life Skills Navigator

Phoenix center
Kamloops, Canada
09.2019 - 08.2024
  • Company Overview: Day One Society
  • I am responsible for the management and team lead of the STLR supportive transitional living in recovery program with the Phoenix Centre in Kamloops, supporting adults and youth aged 12 to 24 years in their recovery from mental health issues and addictions.
  • Day One Society.
  • Maintained accurate records of employee attendance and task completion times.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.
  • Maintained positive working relationship with fellow staff and management.
  • Provided support to junior staff during peak periods of workloads.
  • Implemented strategic plans to enhance team performance and productivity.
  • Collaborated with management team to implement new work procedures or policies.
  • Delegated tasks appropriately according to individual skill sets.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Trained new staff in relevant processes and procedures.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.

Family Support Worker

AXIS Family Resources Ltd
Kamloops, Canada
01.2010 - 12.2018
  • Maintained confidentiality through stringent handling of charts and data.
  • Organized and led group activities for children from various backgrounds.
  • Participated in team meetings with social workers, therapists, and probation officers.
  • Identified appropriate community resources and provided referrals for services.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Provided counseling and support to families in crisis situations.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Facilitated communication between parents, children, and other family members.
  • Developed parenting skills classes for at-risk families.
  • Collaborated with other agencies providing services to the family unit.
  • Monitored client compliance with treatment plans and goals set by case workers.
  • Coordinated referrals to community resources such as housing, medical care, education.

Youth Support Worker

AXIS Family Resources Ltd
Kamloops, Canada
01.2010 - 12.2017
  • Developed fundraising initiatives to support youth programs and resources.
  • Performed outreach services within the community aimed at connecting potential clients with available resources.
  • Facilitated weekly support groups designed to promote healthy relationships among participants.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Trained and supervised volunteers and junior staff in youth work principles and practices.
  • Provided individual support and mentorship to youths facing personal, academic, or social challenges.
  • Advocated for youth needs and interests in community and policy-making forums.
  • Used calm, positive, and encouraging approach with youth.
  • Prepared patients for self-management and decision-making responsibilities.
  • Maintained accurate records and documented client data in company databases.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Monitored client progress and updated case files accordingly.
  • Facilitated group sessions and workshops focusing on life skills, such as communication, leadership, and decision-making.
  • Conducted outreach to identify at-risk youths and connect them with appropriate support services.
  • Assisted in developing individual care plans for clients to ensure their safety and well-being.

Education

Bachelor of Social Work - Social Work

Canada, Thompson Rivers University, Kamloops
04.2016 - 06.2020
  • Completed professional development in cultural awareness
  • mental health diagnosis

Some College (No Degree) - Social Services

University of British Columbia, Vancouver British Columbia
  • Workshops and Seminars Attended:
  • Professional Development Courses:

Skills

  • TRAINING
  • WHMIS
  • Social Work
  • Childcare
  • Developmental Disabilities Experience
  • Autism Experience
  • Medication Administration
  • Case Management
  • Meal Preparation
  • Crisis Intervention
  • Behavioral Health
  • Dementia Care
  • Crisis Management
  • Trauma informed training
  • Sanyas Training
  • concurrent Disorders
  • Performance monitoring
  • Work assignment delegation
  • Product management
  • Regulatory compliance
  • Strategic planning

Certification

  • LEVEL II First Aid, 04/01/17, 02/28/19
  • CPI training, 02/01/17, 02/29/2024
  • Crisis Intervention, Present 2019 - 2024
  • Cognitive Behavioural Therapy Training course, Present 2019 - 2024
  • Suicide Prevention, Present
  • Conflict resolution, Present
  • Mindfulness counselling course, Present University of British Columbia 2024

References

Available upon request

Accomplishments

  • Received an award for my commitment to volunteering in the community and fundraising for youth facing homelessness.
  • 500 hours of volunteer time for non profit homeless shelter.
  • Emergency foster parent.

References

References available upon request.

Timeline

Team Lead, Life Skills Navigator - Phoenix center
09.2019 - 08.2024
Canada - Bachelor of Social Work, Social Work
04.2016 - 06.2020
Family Support Worker - AXIS Family Resources Ltd
01.2010 - 12.2018
Youth Support Worker - AXIS Family Resources Ltd
01.2010 - 12.2017
University of British Columbia - Some College (No Degree), Social Services

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