Summary
Skills
Work History
Education
Overview
Accomplishments
Languages
Generic

JENNIFER PACLEB

Auckland

Summary

Experienced clinical healthcare professional who leads and optimizes patient‑care operations, manages clinical teams, and ensures regulatory compliance. Proven in improving resident outcomes and team performance, and equipped to achieve and maintain a 3‑year audit certification through strong documentation and continuous quality improvement.

Skills

  • Preventive Healthcare
  • Strategic decision-making
  • Targeted healthcare referrals
  • Team skill enhancement
  • Effective solution development
  • Patient advocacy
  • Shared Governance
  • InterRai trained
  • Quality Assurance
  • Clinical Quality Improvement
  • Healthcare leadership
  • Mentorship development

Work History

Business and Clinical Manager

MA Healthcare Limited
10.2024 - 09.2025
  • Communications & stakeholder engagement: Engaged staff, clinical teams, residents, and families through active listening and clear, solution‑focused communication to resolve issues, build collaboration, and sustain high morale.
  • Performance management: Conducted regular evaluations and audits, delivered constructive feedback, and implemented targeted mentoring and development plans to raise competence and accountability.
  • Onboarding & training: Designed and delivered structured onboarding, competency checklists, and cross‑training programs that accelerated new‑hire readiness and increased staffing flexibility.
  • Regulatory compliance & accreditation: Maintained regulatory and accreditation compliance through continuous monitoring, rigorous documentation, and timely corrective actions that supported successful reviews.
  • Patient safety & clinical governance: Advanced a culture of safety by enforcing infection‑control, medication‑administration, and incident‑reporting protocols; developed interdisciplinary care plans to improve clinical outcomes.
  • Quality improvement & operational efficiency: Led strategic QI initiatives to streamline workflows, optimize clinical practices, and raise standards of care across units.
  • Resource & budget management: Allocated budgets and resources effectively to ensure adequate staffing, equipment availability, and operational continuity.
  • Care coordination & outcomes: Strengthened care planning and multidisciplinary communication to manage residents according to their level of care and reduce preventable hospital admissions.
  • Team leadership & culture: Supervised daily operations for 30+ multicultural healthcare assistants, recognised achievements, addressed concerns proactively, and fostered a positive, inclusive workplace.
  • Clinical practice & training delivery: Administered comprehensive patient assessments, developed individualised care plans, facilitated advanced clinical training for nurses, and streamlined unit workflows to improve daily operational efficiency.

Roving Clinical Nurse Lead/CNL

New Zealand Aged Care Services Limited
06.2023 - 10.2024
  • Provides leadership, supervision, and direction to 200+ staff with active and applied knowledge and practice as per HDC Act
  • Assists and supports the Care Home Manager's management of the Care Home.
  • Actively participates in the facility Quality and Risk Management Programme seeking continuous improvement of all services.
  • Monitors the provision of care to residents to ensure the highest standards are achieved and maintained.
  • Provides oversight of resident clinical records and recordings to ensure they meet organisational and legislative requirements.
  • Collaborate with interdisciplinary teams to develop individualized care plans.
  • Coordinates the provision and use of clinical supplies within the facility ensuring resources are allocated and utilised cost-effectively.
  • Participates in the implementation of an effective education programme.
  • Demonstrates commitment to the provision of a safe environment for residents and staff. In the absence of the Care Home Manager, assume the responsibilities for the Care Home.
  • Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
  • Filling the position of the Care Home manager or Clinical Nurse Leader on an interim basis during a recruitment period, covering extended sick leave, annual leave etc.
  • Supporting the existing Care Home Manager or Clinical Nurse Leader to improve their skills, knowledge and understanding through hands-on in-house training
  • Providing support during specific needs such as preparation for certification audit or an outbreak/pandemic
  • Providing monitoring through facility health check program or internal auditing
  • Providing hands-on clinical support during Registered nurse shortages or significantly increased demand and/or acuity of services.

Registered Nurse

Shalom Court And Hospital
02.2022 - 07.2023
  • Collaborated with gp to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated residents, families and caregivers on, treatment options, disease process and management and lifestyle options.
  • Trained new nurses in proper techniques, care standards, operational procedures, risk and quality protocols.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Conducted training and mentored health team members to promote productivity, accuracy, and commitment to person centred care.

Registered Nurse

Oceania Healthcare
10.2021 - 02.2022
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Educated family members and caregivers on patient care instructions.
  • Strengthened unit care standards and policies with focus on patient safety and dignity.
  • Administered medications and treatments to patients as ordered by NP, maintaining accountability for accurate narcotic count at end of each shift.
  • Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
  • Educated patients and caregivers of various available external resources to support wound management, disease management and medication administration.
  • Provided direct patient care, stabilized patients and determined next course of action

Care Giver, Team Leader

Oceania Healthcare
04.2021 - 09.2021
  • Maintained clean, safe and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

President, CEO

Dutchess Haven Nail Salon And SPA
01.2010 - 02.2018
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Identified procedure or process changes required to improve performance and productivity.
  • Reviewed operations reports to understand numbers and trends.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Worked with clients to understand needs and provide excellent service.
  • Implemented cross-training to improve depth of skill sets within team.
  • Assessed program effectiveness and implemented improvements to increase quality of instruction.
  • Coordinated logistics of and delivering training to up to 100+ personnel.
  • Coordinated travel arrangements for trainers.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Managed team of 100+ employees, overseeing hiring, training and professional growth of employees.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.

President

PNP Ladies Organisation
01.2016 - 01.2018
  • Led projects and analyzed data to identify opportunities for improvement.
  • Conducted research, gathered information from multiple sources and presented results.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Collaborated with operations on fundraising ideas and opportunities.
  • Assisted families in accessing community resources and opportunities such as summer engagement programs, counseling, food assistance and education language support.
  • Implemented community outreach programs to promote mental health awareness.

Education

Bridging Program For International Nurses - CAP Program

Wesley Institute of Nursing Education
Auckland, NZ
09.2021

Certificate - International Business Management

UUNZ
Auckland, AUK
07.2018

Bachelor of Science - Nursing

Sacred Heart College
Lucena City, Philippines
03.1993

Overview

16
16
years of professional experience

Accomplishments

    Able to obtain audit certification for dementia unit 3 years

Languages

English
Advanced (C1)

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JENNIFER PACLEB