Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jennilee Ellis

Auckland,AUK

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.

Overview

14
14
years of professional experience

Work History

Client Relationship Specialist

Apex Advice
Mount Eden, Auckland
05.2023 - Current
  • Developed and maintained relationships with clients, providing customer service and support to ensure client satisfaction.
  • Maintained accurate records of client interactions and transactions in the company database.
  • Provided timely responses to all inquiries from clients regarding products or services.
  • Resolved customer complaints promptly, ensuring a positive outcome for both the customer and the organization.
  • Collaborated with other departments within the organization to ensure that customer requests were addressed efficiently.
  • Assisted in developing strategies for enhancing customer acquisition, retention, loyalty and profitability.
  • Organized meetings with clients regularly to review progress on projects, discuss any issues or concerns they may have had, and determine future goals.
  • Implemented CRM systems into daily operations to streamline workflow processes related to client relations management.
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.

Debt Counselor

NC Debt Counsellors
Kimberley, South Africa
01.2012 - 04.2023
  • Interviewed clients to assess their financial situations and determine the best course of action for debt repayment.
  • Assisted clients in developing a budget and creating an action plan to reduce debts.
  • Negotiated with creditors on behalf of clients, seeking lower interest rates or reduced payments.
  • Provided advice on how to use credit responsibly and avoid future debt problems.
  • Created payment plans with creditors, outlining terms for reduced payments over time.
  • Conducted seminars at schools and community centers about personal finance topics like credit scores, budgeting, and avoiding consumer debt.
  • Advised clients on ways to improve their credit scores by paying bills on time and reducing outstanding balances.
  • Prepared detailed reports that documented client progress towards reducing debts.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Reached out to major credit bureaus to obtain records and discuss entries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Developed and implemented strategic business plans to increase company profitability.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Implemented technological solutions designed to improve operational effectiveness.
  • Represented the organization at conferences, events, networking activities., as needed.
  • Conducted presentations to outside groups to drive programs, policies and company objectives.

Administrator

NC Debt Counsellors
Kimberley, South Africa
01.2010 - 12.2010
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Maintained filing system for important documents such as contracts and invoices.
  • Provided general administrative support to staff members.
  • Performed data entry tasks into computer databases from paper documents.
  • Supported departmental activities by providing clerical assistance as needed.
  • Designed forms and templates to streamline workflow processes within the organization.
  • Responded promptly to customer complaints in a professional manner.
  • Followed up with customer accounts to resolve unpaid or past due accounts.

Education

High School Diploma -

Northern Cape High School
Kimberley, South Africa
12-2009

Some College (No Degree) - Debt Counselling

Rudo Consulting
Pretoria, South Africa

Skills

  • Marketing strategy understanding
  • Performance Tracking
  • Research and due diligence
  • Sales proficiency
  • Office Administration
  • Financial Acumen
  • Inspirational leadership
  • Sustainable business models
  • Crisis Management
  • Organizational Management
  • Strategic Planning
  • Staff Management
  • Cash Management
  • Profit & Loss
  • Strategic Thinking
  • Work Planning
  • Client Service
  • Leadership
  • Problem Identification
  • Computer Skills
  • Administrative and Office Support
  • Time management abilities
  • Strong Problem Solver
  • Critical Thinking

Languages

English
Native/ Bilingual
Afrikaans
Native/ Bilingual

References

References available upon request.

Timeline

Client Relationship Specialist

Apex Advice
05.2023 - Current

Debt Counselor

NC Debt Counsellors
01.2012 - 04.2023

Administrator

NC Debt Counsellors
01.2010 - 12.2010

High School Diploma -

Northern Cape High School

Some College (No Degree) - Debt Counselling

Rudo Consulting

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Jennilee Ellis