New build and house renovation - together with my husband we have designed and project managed a number of new house builds and renovations
Jenny Bullock
Warkworth,AUK
Summary
Dynamic manager with a proven track record at River Nile Linens, excelling in customer service and team leadership. Enhanced operational efficiency and elevated customer satisfaction through effective communication and strategic decision-making. Recognized for fostering a positive workplace culture and optimizing inventory management, driving repeat business and referrals.
Overview
2022
2022
years of professional experience
Work History
Manager
River Nile Linens
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and maintained relationships with customers and suppliers through account development.
Owner/Manager
River Nile Linens
Matakana, AUK
10.2014 - 03.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
Executive Assistant to the Chief Executive Officer
Auckland Council Investments
Auckland, AUK
08.2013 - 10.2014
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
- Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
- Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Executive Assistant to the Chief Executive Officer
Mitre 10 NZ Limited
Glenfield, AUK
07.1992 - 05.2011
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Organized and coordinated conferences and monthly meetings.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
- Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
- Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
University Entrance - Accredited -
Sorter College
Mangere, AUKSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Business administration
- Clear communication
- Work prioritization
- Professional and courteous
- Excellent communication
- Multitasking
- Attention to detail
- Positive attitude
- Adaptability and flexibility
- Effective communication
Accomplishments
Collaborated with a web designer to successfully launch an online presence and shopping experience for River Nile Linens to extend its customer base
Interests
Timeline
Owner/Manager
River Nile Linens
10.2014 - 03.2021
Executive Assistant to the Chief Executive Officer
Auckland Council Investments
08.2013 - 10.2014
Executive Assistant to the Chief Executive Officer
Mitre 10 NZ Limited
07.1992 - 05.2011
Manager
River Nile Linens
University Entrance - Accredited -
Sorter College