Summary
Overview
Work History
Education
Skills
Personal Interests Activities
Other Information
References
Certification
Timeline
Generic

Jenny Huang

Christchurch,CAN

Summary

I am a graduate from the University of Canterbury holding a Bachelor's degree in Sociology and a Graduate Diploma in Teaching and Learning Early Childhood Education. My academic journey has refined my critical analysis and deepened my understanding of diverse cultures, fostering a culturally inclusive and responsive approach to education.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Accent Group - Skechers
07.2021 - 01.2023
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Established team priorities, maintained schedules and monitored performance.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Mentored team members to enhance professional development and accountability in workplace.
    • Helped with planning schedules and delegating assignments to meet coverage and service demands.
    • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Assistant Manager

Pandora
02.2021 - 06.2021
  • Lead and coach the team with passion, pride and performance
  • Ensure VM is consistently adhered to within your store
  • Adhere to company WHS policies and procedures, by both observing and practicing safe work methods
  • Ability to work with POS systems, Microsoft applications and portable devices.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Permanent Part-time Sales Assistant and Keyholder

Pandora
07.2017 - 02.2021
  • Cash handling and electronic till use
  • Excellent Customer service
  • Driven to exceed KPIs
  • Banking
  • Opening and closing the store
  • Visual Merchandising
  • Assist in managing the store when the SM and ASM are not present
  • Outstanding communication skills
  • High standard of personal presentation
  • Proven experience in driving sales and profitability in store
  • Have assisted in conducting stock-takes
  • Work health and safety assistant
  • Assisting in training new staff members.

Casual Hospitality and Retail Staff

Vbase
05.2016 - 04.2017
  • Customer service, cash handling and electronic till use during large functions
  • Table service (waiting) and preparation
  • Table clearing
  • Function setups.

Christmas Casual Retail Team Member

Cotton On Riccarton
11.2016 - 01.2017
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Independent Design Consultant

Pepes Mexican Grill
04.2016 - 12.2016
  • Photographing items off the menu for online and store use
  • Product placement
  • Created visual displays for internal and external use
  • Food preparation for photography.

Customer Service Member

Wendy's Super Sundaes
01.2014 - 05.2016
  • Providing shop-floor customer service
  • Food preparation
  • Cash handling
  • Cleaning
  • Customer service/retail.

Education

Graduate Diploma - Teaching And Learning Early Childhood Education

University of Canterbury
Christchurch, NZ
12.2023

Bachelor of Arts - Sociology And Anthropology

University of Canterbury
Christchurch, NZ
06.2019

Skills

  • Task Delegation
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Employee Performance Evaluation
  • Critical Thinking
  • Effective Communication
  • Initiative
  • Problem Solving and Ability to Handle Pressure
  • Leadership and Interpersonal Skills
  • Teamwork
  • Leadership

Personal Interests Activities

I enjoy spending my free time keeping active, both mentally and physically - retaining a healthy body and mind is fundamental in all aspects of life. I enjoy going to the gym, reformer pilates, running and reading.

Other Information

I have volunteered at Little House Montessori by running 2 successful sessions of ‘Sea Creature' yoga with children from two to five years old.

References

Brenda Ellis - Store Manager, Pandora Riccarton, 021 393 731, brendaellis@xtra.co.nz 

Justin Wu -  Ex Assistant Store Manager, Pandora Riccarton, 021 028 68928, justinxwu@icloud.com 

Rebekah Peters, Manager, Skechers Tower Junction, 027 376 6800, petersbecky1@gmail.com 

Tammy Johnstone, Head Teacher for Under 2's at Kiwi Kids, 021868067


Certification

First Aid Certification - St John

Timeline

Assistant Manager

Accent Group - Skechers
07.2021 - 01.2023

Assistant Manager

Pandora
02.2021 - 06.2021

Permanent Part-time Sales Assistant and Keyholder

Pandora
07.2017 - 02.2021

Christmas Casual Retail Team Member

Cotton On Riccarton
11.2016 - 01.2017

Casual Hospitality and Retail Staff

Vbase
05.2016 - 04.2017

Independent Design Consultant

Pepes Mexican Grill
04.2016 - 12.2016

Customer Service Member

Wendy's Super Sundaes
01.2014 - 05.2016

Graduate Diploma - Teaching And Learning Early Childhood Education

University of Canterbury

Bachelor of Arts - Sociology And Anthropology

University of Canterbury

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Jenny Huang