Jenny Krex
Mount Pleasant,New Zealand
Summary
Hospitality and Operations Manager with extensive experience in improving operational efficiency and customer satisfaction. Skilled in supply chain management and inventory control, successfully leading teams to tackle complex challenges. Focused on maximizing resource utilization and enhancing profitability through strategic planning and problem-solving. Acknowledged for strong organizational skills, customer service excellence, and effective team collaboration in dynamic environments.
Overview
12
12
years of professional experience
Work History
Operations Manager
Italian Food Philosophy 2020 LTD
Christchurch, New Zealand
09.2020 - Current
- Directed implementation of business strategies to enhance operational success and foster key relationships.
- Directed organizational strategy, operations, planning, and policy development to achieve objectives.
- Supervised safety regulations to maintain a safe and compliant work environment.
- Ensured compliance with all applicable laws and regulations across the organization.
- Managed budgets and controlled costs while overseeing financial transactions for fiscal responsibility.
- Facilitated effective communication among diverse teams and stakeholders to ensure alignment.
General Manager
Casamassima Italian Fare
Christchurch, New Zealand
03.2017 - 09.2020
- Spearheaded launch of unique Italian dining establishment in Christchurch's CBD.
- Directed operations to comply with sanitation, health, and safety regulations while optimizing costs.
- Mentored staff through performance appraisals and feedback to boost productivity.
- Developed marketing strategies that significantly increased customer satisfaction and revenue.
- Created and enforced operational policies to enhance overall business performance.
- Oversaw daily operations ensuring efficient service and guest satisfaction.
- Managed staff scheduling and training for optimal team performance.
- Analyzed financial reports to inform budget decisions and drive operational improvements.
Store Manager
Original Coffee Culture Sumner
Christchurch, New Zealand
09.2013 - 01.2017
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management, maintaining optimal stock levels through effective ordering processes.
- Maintained an organized and inviting store environment to enhance customer experience.
- Resolved customer inquiries promptly, fostering positive relationships and loyalty.
- Monitored health and safety compliance to uphold operational standards.
- Recruited, trained, and supervised new staff members for optimal team performance.
- Conducted opening and closing procedures, ensuring accurate cash handling.
- Created weekly schedules for personnel, optimizing staffing efficiency.
Education
STCW - 95 -
MIT Manukau Institute of Technology
Manukau, NZ01.2021
Certificate in Small Business Management -
Te Wananga O Aoteroa
Christchurch, NZ08.2013
Diploma in Social Pedagogy -
Alexander Schmorell Schule
Teterow, Germany08.2007
Diploma Geriatric Nurse -
DRK Bildungszentrum
Teterow, Germany08.2005
Managers Certificate -
Ara Institute
Christchurch, NZSkills
- Operational management
- Hospitality management
- Customer service
- Communication and interpersonal skills
- Team leadership
- Organizational skills
- Roster management
- Health and safety compliance
- Time management
- Problem solving
- Inventory management
- Superb time management skills
Languages
- German
- English
Personal Information
- Nationality: German with NZ citizenship
- Driving License: 1
Timeline
Operations Manager
Italian Food Philosophy 2020 LTD
09.2020 - Current
General Manager
Casamassima Italian Fare
03.2017 - 09.2020
Store Manager
Original Coffee Culture Sumner
09.2013 - 01.2017
STCW - 95 -
MIT Manukau Institute of Technology
Certificate in Small Business Management -
Te Wananga O Aoteroa
Diploma in Social Pedagogy -
Alexander Schmorell Schule
Diploma Geriatric Nurse -
DRK Bildungszentrum
Managers Certificate -
Ara Institute
Similar Profiles
Zhiyuan HuZhiyuan Hu
Logistics Executive at Hubei BESTORE Food Co., Ltd. 06/2020-09/2021Logistics Executive at Hubei BESTORE Food Co., Ltd. 06/2020-09/2021
Jarett WilliamsJarett Williams
Line/ Prep Cook at Papas Italian FoodLine/ Prep Cook at Papas Italian Food
Jay PandyaJay Pandya
Cashier/Restaurant Hostess at Giorgio's Italian Food & PizzaCashier/Restaurant Hostess at Giorgio's Italian Food & Pizza
Mary Kathryn MilesMary Kathryn Miles
Health Coach at V-ShredHealth Coach at V-Shred
William TumeyWilliam Tumey
Security Guard at Greater Hope COGICSecurity Guard at Greater Hope COGIC