Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jenny Li

Upper Hutt,WGN

Summary

I am an architecture graduate who has just completed my Master's degree. I'm a resourceful individual skilled in learning customer needs, directing them to desirable merchandise, and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Willingness to take on added responsibilities to meet team goals. I am seeking a design role in which I can contribute my creative and technical skills.

Overview

5
5
years of professional experience

Work History

Retail Worker

Mitre 10
12.2022 - Current
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stock merchandise, clearly labelling items, and arranging them according to size or colour.

Tutaki Cafe

Lower Hutt Event Center
08.2018 - 12.2022
  • Improved customer satisfaction by providing exceptional service and promptly addressing inquiries.
  • Managed daily cafe operations, ensuring efficiency and a seamless customer experience.
  • I trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Trained new staff members on cafe policies and procedures for consistent service quality.
  • Enhanced overall cafe atmosphere with a focus on cleanliness, organization, and visual appeal.
  • Implemented health and safety protocols, maintaining a safe environment for both employees and customers.
  • Maintained an up-to-date knowledge of industry trends in coffee brewing techniques for continuous improvement of product offerings.

Education

Master's of Architecture - Majoring in Interior Architecture

Victoria University of Wellington
Wellington, NZ
01.2024

Bachelor's of Architecture - Majoring in Interior Architecture

Victoria University of Wellington
Wellington, NZ
11.2021

NCEA Level 1, 2 & 3 -

Upper Hutt College
Upper Hutt, NZ
11.2018

Skills

Graphics, Web and Interior Design Software

  • Autodesk Revit and AutoCAD
  • SketchUp
  • Adobe Photoshop, Illustrator, and In-Design
  • Twin-motion Rendering Software
  • Animations, rendering day and night time interior scenes
  • Creating floorplans, sections and elevation drawings
  • Creating detailed drawings
  • Compiled materials board
  • Create site analysis maps
  • Prepare conceptual designs, colour schemes, furniture and finishes selection
  • Retail and Customer Service
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Problem-solving abilities
  • Adaptability and flexibility
  • Store maintenance
  • Professional appearance
  • Stock replenishment
  • Multitasking capabilities

Languages

Cambodian
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

References

References available upon request.

Timeline

Retail Worker

Mitre 10
12.2022 - Current

Tutaki Cafe

Lower Hutt Event Center
08.2018 - 12.2022

Master's of Architecture - Majoring in Interior Architecture

Victoria University of Wellington

Bachelor's of Architecture - Majoring in Interior Architecture

Victoria University of Wellington

NCEA Level 1, 2 & 3 -

Upper Hutt College

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Jenny Li