Jenny Low
Auckland,AUK
Summary
Strategic Project & PMO Leader with over a decade of experience in program delivery, Salesforce transformation, and cross-functional leadership across fintech, SaaS, and professional services. Proven ability to establish governance frameworks, lead global teams, and deliver complex technology initiatives that drive business growth. Holds 8 Salesforce certifications, alongside PMI-ACP and Agile/Scrum credentials, combining deep technical expertise with strong leadership and stakeholder management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Global PMO Lead | Salesforce Project Manager | Multi-Brand Salesforce Administrator
EightCap
08.2021 - 09.2025
- Promoted through three progressively senior roles over four years, culminating in leading the Global PMO.
- Established and scaled the PMO, introducing governance, portfolio planning, and delivery standards.
- Directed multi-brand Salesforce transformation initiatives, improving automation, reporting, and customer experience.
- Administered Salesforce for 200+ users across multiple brands, building workflows, dashboards, and training to boost adoption.
- Partnered with executives and cross-functional teams to align projects with business priorities, delivering programs on time and within scope.
Senior Accounting/Operations Manager & Salesforce Administrator | Global Accounts Manager & Salesforce Administrator
IntelligenceBank
10.2018 - 08.2021
- Progressed from managing global accounting function to overseeing accounting, operations, and Salesforce administration.
- Implemented Salesforce improvements and automation to enhance CRM efficiency, reporting, and user adoption.
- Partnered with leadership to streamline finance and operations workflows, enabling scalability for SaaS growth.
- Strengthened client engagement and retention through optimised CRM solutions and cross-department collaboration.
- Delivered accurate financial and operational insights that supported strategic decision-making.
Salesforce Specialist & Project Coordinator
Cubro
06.2015 - 09.2018
- Implemented Salesforce customisations to optimise sales, service, and marketing workflows.
- Coordinated cross-functional projects, ensuring scope, budget, and timeline targets were consistently achieved.
- Designed dashboards and reporting frameworks that provided leadership with actionable business insights.
- Delivered Salesforce training and knowledge-sharing sessions to boost adoption and user confidence.
- Supported process improvement initiatives, reducing manual effort and improving operational efficiency.
ERP/Accounting & Payroll Software Consultant
Top Flight Computer Services
02.2011 - 06.2015
- Implemented and supported payroll and accounting software solutions for SME clients, including Accredo ERP, Xero, MYOB, Xero Payroll, MYOB Payroll and other SME business software.
- Delivered tailored end-user training, improving adoption and reducing recurring support requests.
- Conducted needs analysis with clients and configured systems to align with unique business requirements.
- Provided ongoing technical and functional support, ensuring high client satisfaction.
- Documented processes and created user manuals, streamlining onboarding and support delivery.
Education
Postgraduate Diploma - Commerce (Information Systems)
University of Auckland
Bachelor of Commerce - Accounting & Information Systems
University of Auckland
Graduate Certificate - Cyber Security & Networking
Melbourne Institute of Technology
Skills
- PMO Leadership & Governance
- Program/Project Delivery (Agile)
- Salesforce Administration & Implementation
- Stakeholder Engagement & Cross-Functional Leadership
- Process Optimisation & Automation
- Teamwork and collaboration
Certification
- PMI Agile Certified Practitioner (PMI-ACP)
- Advanced Certified Scrum Product Owner (A-CSPO)
- Certified ScrumMaster (CSM)
- Salesforce Certified X8: Advanced Administrator, AI Associate, Sales/Service/Experience Cloud, Business Analyst and App Builder
Timeline
Global PMO Lead | Salesforce Project Manager | Multi-Brand Salesforce Administrator
EightCap
08.2021 - 09.2025
Senior Accounting/Operations Manager & Salesforce Administrator | Global Accounts Manager & Salesforce Administrator
IntelligenceBank
10.2018 - 08.2021
Salesforce Specialist & Project Coordinator
Cubro
06.2015 - 09.2018
ERP/Accounting & Payroll Software Consultant
Top Flight Computer Services
02.2011 - 06.2015
Bachelor of Commerce - Accounting & Information Systems
University of Auckland
Graduate Certificate - Cyber Security & Networking
Melbourne Institute of Technology
Postgraduate Diploma - Commerce (Information Systems)
University of Auckland
Additional Information
LinkedIn Profile URL: www.linkedin.com/in/jennynlow
Work Rights: New Zealand and Australian Citizen (unrestricted working rights)
Driver Licence: Full NZ Class 1 and VIC Full Car Licence
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