Jenny Ross
Invercargill,STL
Summary
Dynamic and detail-oriented professional with a proven track record at Gore and Clutha Women's Refuge, excelling in customer support and accurate data entry. Recognized for enhancing office efficiency and maintaining confidentiality while managing sensitive information. Strong multitasking abilities and a commitment to exceptional service drive successful outcomes in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Administrator/Receptionist Administrator
Gore and Clutha Women's Refuge
08.2020 - 01.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Administration Coordinator
Oranga Tamariki
10.2004 - 11.2019
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Skills
- Customer support
- Accurate data entry
- Strong attention to detail
- Streamlined record organization
Timeline
Administrator/Receptionist Administrator
Gore and Clutha Women's Refuge
08.2020 - 01.2025
Administration Coordinator
Oranga Tamariki
10.2004 - 11.2019
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