Jenny Sheng
Auckland,St Johns
Summary
Results driven Account Manager with 5+ years of experience in B2B sales and Partner Channel management. Proven track record in managing the full sales cycle and closing deals being the highest performing sales member in the APAC region. Skilled in providing product demonstrations to key decision makers as well as presentations at public events. Seeking to leverage myexpertise to drive growth in sales and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Account Manager - Job Management
Xero
05.2018 - 05.2023
- - B2B consultative sales of Xero's job management software solutions, consistently exceeding sales targets.
- - Managed entire sales cycles, from prospecting and lead generation to product demonstrations and closing deals.
- - Maintained positive partner relationships, ensuring high levels of partner channel satisfaction and retention of their clients.
- - Onboarded new partners, providing training and support to ensure successful implementation of app offerings in their accounting/bookkeeping practice.
- - Collaborated with marketing and education departments to develop and deliver cohesive messaging to prospects, clients and partners.
- - Collaborated with product teams to represent voice of the customer for the betterment of feature developments, along with beta testing.
- - Trained and mentored new sales team members during their onboarding process.
Customer Experience Specialist
Xero
10.2016 - 05.2018
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Trained new customer service agents on product offerings and procedures to support favourable customer experiences.
Customer Success Officer
ASB Bank
04.2016 - 10.2016
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers. Sold and cross-sold bank products to new and existing customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Bachelor of Science -
University of Auckland
Auckland, NZGraduate Diploma - Human Nutrition
University of Auckland
Auckland, NZSkills
- Consultative Selling
- Strategic Networking
- Public Speaking and sales presentations
- Relationship management
Timeline
Account Manager - Job Management
Xero
05.2018 - 05.2023
Customer Experience Specialist
Xero
10.2016 - 05.2018
Customer Success Officer
ASB Bank
04.2016 - 10.2016
Bachelor of Science -
University of Auckland
Graduate Diploma - Human Nutrition
University of Auckland
Similar Profiles
Navneel RamNavneel Ram
Accounting Customer Experience Specialist at XeroAccounting Customer Experience Specialist at Xero
Tasfia KhandakerTasfia Khandaker
Customer Experience Specialist at XeroCustomer Experience Specialist at Xero
Olivia RynneOlivia Rynne
People Experience Business Partner at XeroPeople Experience Business Partner at Xero
JASMINE AHNJASMINE AHN
Business Analyst - Digital at XeroBusiness Analyst - Digital at Xero
Francine MillsFrancine Mills
Taste Tester - Kiwifruit at Consumer Link, Prime ResearchTaste Tester - Kiwifruit at Consumer Link, Prime Research