Shop Assistant
The Cheesecake Shop
09.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations with effective inventory management and restocking practices.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collaborated with team members to achieve overall store goals and objectives.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Cleaning and maintain inside of showcase, including labels, garnish fresh products. Replace products in showcase, as they become dry/maintain quality all day. Additionally, rotate showcase products in accordance with the Showcase Stock Rotation procedure (see store sign)
● Date all products according to TCS standards
● Prepare orders.
● Perform cash register procedures / transactions
● Customer service - Talking with costumer such as helping them with choosing cakes, informs about promotions, and building loyal interactions with costumer.
● Perform phone answering procedures in accordance with “Telephone Techniques”.
● Maintain Food Safety Plan and Occupational Health & Safety Reports. Identify and report possible safety hazards
● Follow Procedures and Operations Manuals. Attend training sessions.
- Remained calm and composed in tense situations involving angry or upset customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers entering store and offered assistance with requirements.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Supported production needs by performing routine tasks using standard procedures and equipment.
