Jenny Tan Catalan
Tauranga
Summary
Dedicated professional with expertise in customer service and team collaboration. Known for effective communication and adaptability in high-pressure environments. Consistently delivers exceptional results while supporting collective goals and maintaining a positive work atmosphere.
Overview
16
16
years of professional experience
Work History
WAREHOUSE INWARD GOODS PROCESSOR
2015.11
- Processed incoming goods efficiently for Massimo Dutti, ensuring inventory accuracy.
- Maintained high standards of organization for Pull and Bear warehouse operations.
- Implemented effective sorting methods for Bershka stock, enhancing retrieval speeds.
- Ensured compliance with safety protocols while managing Oysho merchandise handling.
- Collaborated with team members to streamline operational processes across Stradivarius facilities.
- Conducted regular quality checks on incoming goods to uphold brand standards.
- Trained new personnel on inventory management systems to optimize workflow efficiency.
BRAND AMBASSADOR
2015.11
- Increased product visibility for L'Oréal and Maybelline at Farmers Branches.
- Enhanced brand presence of Sharpie Pens at St. Lukes Mall.
- Promoted Nescafe Dulce Gusto by engaging customers at The Warehouse.
- Boosted Nestle Choose Wellness sales at New World Supermarket locations.
- Drove Milo Energy Drink promotions at Countdown Supermarket in West City Auckland.
SALES REPRESENTATIVE
2015.08
- Facilitated a successful 7-day super sale for Lululemon at Auckland Showgrounds.
- Engaged customers through product knowledge and personalized service during high-traffic sales events.
- Created visually appealing product displays to enhance customer engagement and drive sales.
- Collaborated with team members to ensure smooth operations and customer satisfaction during the event.
- Handled customer inquiries and provided assistance to enhance overall shopping experience.
- Promoted Lululemon's brand values while interacting with diverse clientele.
- Assisted in inventory management and restocking to maintain product availability throughout the sale.
EVENT MERCHANDISE MANAGER
2015.03
- USA Band Everclear, Auckland, Wellington & Christchurch NZ Concert Tour.
FORMER BUSINESS OWNER
STIRLING SPORTS PAPAMOA
2022.05 - 2025.12
- Enhanced strategic planning processes to improve operational efficiency and effectiveness.
- Led hiring and training initiatives for staff, boosting team performance significantly.
- Oversaw financial management, ensuring budget adherence and fiscal responsibility.
- Streamlined inventory management for over 30 brands, maintaining accuracy and availability.
- Elevated customer service standards, resulting in increased client satisfaction and loyalty.
- Developed supplier relations to optimize product buying and improve cost-effectiveness.
ASSISTANT MANAGER/VISUAL MERCHANDISER
STIRLING SPORTS BAYFAIR
2019.01 - 2022.05
- Managing alongside the store manager and the team, whilst maintaining the store visual merchandising strategies that align with the store brands.
- Design and set up window displays as well as in-store displays.
Marketing / Promotions and Car Parking Attendant
SECURE PARKING
2015.05 - 2020.07
- AUSTRALIAN COMPANY
STORE MANAGER
STIRLING SPORTS LYNMALL & NORTHWEST
2018.05 - 2019.01
- Managing the store and team in both stores & developing systems to expand sales & performance.
STORE MANAGER
PAGANI LYNMALL & NORTHWEST
2017.11 - 2018.05
- Enhanced store performance by effectively managing team in sales environment.
- Achieved daily and weekly sales targets consistently through strategic focus.
- Executed opening and closing procedures, ensuring accurate daily banking and records.
- Oversaw staff scheduling and time sheet management for operational efficiency.
- Facilitated stock transfers, optimizing inventory management processes.
- Trained staff to improve upselling techniques and customer engagement.
Full-Time Sales Assistant
ZARA SPANISH CLOTHING BRAND
2016.09 - 2017.11
- Delivery Processing
- Shop Floor Control
- Closing/Opening Standard and Cashier Operations.
EVENT MANAGEMENT / ADMINISTRATOR
2010.01 - 2017.01
- Battle of the Bands National Championship.
- General office administration, staff management, website content and social media management, marketing and venue operations and event promotions.
EVENT MANAGEMENT / ADMINISTRATION
2013.01 - 2016.01
- Enhanced event visibility by managing modeling competitions across multiple countries.
- Oversaw operations for modeling events, ensuring smooth administration and promotion.
- Developed and maintained relationships with models, sponsors, and media outlets.
- Managed website content and social media, driving engagement and brand awareness.
- Coordinated marketing strategies that increased event attendance and participation rates.
Education
High School Diploma -
Asian Institute Of Computer Studies
Philippines 2000-03
Skills
- Management
- Administration
- Marketing / Promotion
- Customer Relations
- MS Office
- Adobe Illustrator
- Adobe InDesign
- Picasa Photo Editing
- Travel
- Fashion
- Motorbikes
- Cycling
- Attention to detail
- Paperwork management
- Employee training
- Document management
- Recordkeeping proficiency
- Critical thinking
- Sorting and packaging
- Quality control
Accomplishments
- Collaborated with team of 20 in the development of Store Manager
Languages
English
Professional Working
Hobbies and Interests
- Travel
- Fashion
- Motorbikes
- Cycling
Timeline
FORMER BUSINESS OWNER
STIRLING SPORTS PAPAMOA
2022.05 - 2025.12
ASSISTANT MANAGER/VISUAL MERCHANDISER
STIRLING SPORTS BAYFAIR
2019.01 - 2022.05
STORE MANAGER
STIRLING SPORTS LYNMALL & NORTHWEST
2018.05 - 2019.01
STORE MANAGER
PAGANI LYNMALL & NORTHWEST
2017.11 - 2018.05
Full-Time Sales Assistant
ZARA SPANISH CLOTHING BRAND
2016.09 - 2017.11
WAREHOUSE INWARD GOODS PROCESSOR
2015.11
BRAND AMBASSADOR
2015.11
SALES REPRESENTATIVE
2015.08
Marketing / Promotions and Car Parking Attendant
SECURE PARKING
2015.05 - 2020.07
EVENT MERCHANDISE MANAGER
2015.03
EVENT MANAGEMENT / ADMINISTRATION
2013.01 - 2016.01
EVENT MANAGEMENT / ADMINISTRATOR
2010.01 - 2017.01
High School Diploma -
Asian Institute Of Computer Studies