Jenny Time
Flaxmere
Summary
Proven in enhancing customer satisfaction and team efficiency, I leveraged my customer support and data entry skills at Kiwibank to resolve complaints and maintain positive relations. As a Debt Recovery Specialist at EC Credit Control, I excelled in high-volume call management, showcasing my goal-oriented mindset and commitment to exceptional service.
Overview
8
8
years of professional experience
Work History
Recoveries Representative
Kiwibank
03.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Debt Recovery Specialist
EC Credit Control
09.2021 - 09.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Kohanga Reo Teacher
Turi Pae Whenua Kohanga Reo
09.2020 - 03.2021
- Provided continuous supervision to children during indoor and outdoor activities.
- Created and maintained a safe learning and playing environment.
- Organized and executed activity schedules and daily routines.
- Observed and documented children's behaviors and progress, and provided written and verbal reports to parents.
Crew Member
McDonald's Restaurant
07.2017 - 08.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
NCEA Level 1-3 -
Hastings Girls High School
Hastings, HKB12.2015
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Debt Recovery Specialist
EC Credit Control
09.2021 - 09.2021
Recoveries Representative
Kiwibank
03.2021 - Current
Kohanga Reo Teacher
Turi Pae Whenua Kohanga Reo
09.2020 - 03.2021
Crew Member
McDonald's Restaurant
07.2017 - 08.2020
NCEA Level 1-3 -
Hastings Girls High School
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