JENY JACOB VARGHESE
WIRI,AUCKLAND
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Fleet Controller
Hertz Rental Car
Auckland Airport
03.2024 - Current
- Developed and implemented strategies to reduce fleet costs.
- Monitored the performance of drivers and vehicles in order to ensure safety standards were met.
- Ensured compliance with applicable laws and regulations related to transportation operations.
- Coordinated with vendors and suppliers to ensure timely delivery of parts and services for fleet maintenance.
- Managed fleet budgets by monitoring expenses such as fuel costs, insurance payments, repairs.
- Coordinated with third-party providers for repair or replacement services as needed.
- Assigned routes to drivers based on customer needs while optimizing efficiency of resources used.
- Communicated with upper management and drivers to build lasting relationships.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
Support Worker
IDEA services
New Lynn, Auckland
06.2021 - 03.2024
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Referred involved parties to needed community resources.
Assistant Manager
Lighting Direct
Whangarei, Whangarei
08.2020 - 06.2021
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
Branch Manager
Thrifty Rental Cars
Newmarket, Auckland
09.2019 - 05.2020
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Duty Manager
Thrifty Rental Cars
Auckland Airport, Auckland
02.2017 - 09.2019
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
Rental Sales Agent
Thrifty Car Rentals
Auckland Airport, Auckland
08.2016 - 02.2017
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Prepared and submitted reports to supervisor.
- Coordinated shuttle services by communicating with drivers.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Level4 Certificate Course - Kaupapa Maori Public Health-Level 4
Ringa Atawai Matauranga
Whangrei11.2021
First Line Management- Level 4
Wintec
Hamilton/Auckland04.2019
Bachelor of Technology - Electrical And Electronics
Mahatma Gandhi University
India07.2013
High School Diploma -
St. Xavier's Senior Secondary School
India05.2009
Skills
- Excels in team leadership
- Cost and budget analysis
- Excellent time management skills
- Key performance indicators
- Staff supervision
- Client relationship management
- Multilingual in English, Hindi and Malayalam
- Reliable
- Employee training
Timeline
Fleet Controller
Hertz Rental Car
03.2024 - Current
Support Worker
IDEA services
06.2021 - 03.2024
Assistant Manager
Lighting Direct
08.2020 - 06.2021
Branch Manager
Thrifty Rental Cars
09.2019 - 05.2020
Duty Manager
Thrifty Rental Cars
02.2017 - 09.2019
Rental Sales Agent
Thrifty Car Rentals
08.2016 - 02.2017
Level4 Certificate Course - Kaupapa Maori Public Health-Level 4
Ringa Atawai Matauranga
First Line Management- Level 4
Wintec
Bachelor of Technology - Electrical And Electronics
Mahatma Gandhi University
High School Diploma -
St. Xavier's Senior Secondary School
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