Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

JEONGWON KIM

Auckland,AUK

Summary

Experienced Duty Manager proficient in solving diverse issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager on Duty

Korea restaurant
North Shore, Auckland
08.2023 - Current
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Analyzed data from customer surveys and implemented changes accordingly.
  • Investigated incidents reported by customers or staff members.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide(food) store, products and services information.

Assistant Manager

Apron(restaurant)
0930, Auckland
09.2020 - 04.2023
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Reviewed daily sales reports to identify areas of improvement.

Serving Manager

Hon Izakaya
, Auckland
05.2020 - 09.2020
  • Consistently monitored and evaluated staff performance to ensure excellent customer service.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Trained new servers on proper customer service techniques, menu items, and food preparation methods.
  • Conducted monthly meetings with serving staff to discuss goals, strategies, and issues.

Marketing Assistant

Baron educational & travel agency
QLD 4000, Brisbane
01.2020 - 02.2020
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Organized promotional events, including scheduling speakers and coordinating activities.
  • Conducted market research to identify potential customer segments and target markets.

Sales Assistant

Sushi Hon
, Sydney
09.2018 - 08.2019
  • Greeted customers and provided assistance with product selection.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Sales Assistant

Paris baguette(Bakery shop)
, South Korea
11.2014 - 07.2018
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Greeted customers and provided assistance with product selection.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Ensured that all promotional materials were properly displayed in their designated areas.

Study Director

INJE University
, South Korea
09.2015 - 12.2017
  • Developed a comprehensive mentoring program to support new student in their transition.
  • Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
  • Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
  • Provided advice to mentees on career paths, job opportunities and educational options.

Education

INJE University
South Korea

Skills

  • Staff Training and Management
  • Sales and Marketing
  • Customer Needs Assessment
  • Customer Service
  • Complaint resolution
  • Training and mentoring

Certification

  • MOS Excel
  • Word processor
  • Boxing sport

Accomplishments

  • Studying club(INJE University)
  • Society group(NUX)

Timeline

Manager on Duty

Korea restaurant
08.2023 - Current

Assistant Manager

Apron(restaurant)
09.2020 - 04.2023

Serving Manager

Hon Izakaya
05.2020 - 09.2020

Marketing Assistant

Baron educational & travel agency
01.2020 - 02.2020

Sales Assistant

Sushi Hon
09.2018 - 08.2019

Study Director

INJE University
09.2015 - 12.2017

Sales Assistant

Paris baguette(Bakery shop)
11.2014 - 07.2018

INJE University

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