Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeremiah Tololi Tuiloma

Clendon Park,AUK

Summary

Proven to excel in fast-paced environments, Significantly enhanced customer retention at The Warehouse Group by leveraging problem-solving aptitude and collaborative mindset. The experience spans efficient stock replenishment and meticulous store maintenance, underpinned by a commitment to safety and operational efficiency as demonstrated at Break & Johnson.

Offering a positive, service-oriented mindset with a quick ability to adapt to a fast-paced retail environment and develop in this role. Brings foundational understanding of customer service principles and can quickly learn retail operations and sales techniques. Ready to use and develop strong communication and problem-solving skills in retail roles.

Overview

2
2
years of professional experience

Work History

Christmas Casual Retail Assistant

The Warehouse Group
11.2023 - 12.2023
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
  • Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
  • Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
  • Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
  • Maintained a visually appealing store presence by creating festive displays and keeping merchandise organized.
  • Handled returns and exchanges efficiently while maintaining empathetic approach toward dissatisfied customers.
  • Partnered with fellow retail assistants to complete tasks quickly so that all customers were attended to in timely manner.
  • Resolved customer complaints professionally, resulting in improved customer retention rates.
  • Assisted customers with sales orders, returns and exchanges.

Warehouse Forklift Operator

Break & Johnson
11.2021 - 11.2022
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into trucks when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off vertical racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Maintained a organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Contributed to reducing workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Participated in regular safety meetings, staying up-to-date on best practices regarding the safe and efficient operation of a warehouse forklift.

Education

Police - Police

Te Wananga O Aotearoa
Mangere, NZ
11.2025

Skills

  • Handling returns
  • Store maintenance
  • Collaborative mindset
  • Stock replenishment
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Time management abilities
  • Problem-solving aptitude

Languages

Samoan
Native or Bilingual

Timeline

Christmas Casual Retail Assistant

The Warehouse Group
11.2023 - 12.2023

Warehouse Forklift Operator

Break & Johnson
11.2021 - 11.2022

Police - Police

Te Wananga O Aotearoa

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Jeremiah Tololi Tuiloma