Jeremy Hines
Auckland,AUK
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. I am flexible in playing both the team player and stepping up to lead a team in the right direction if necessary. I am not afraid of learning something new. I believe in providing the best experience possible and always go the extra mile to ensure I deliver that to each customer. I want to have a positive impact on the business and know that if you call in and you get me, that you're getting the best that my company has to offer while being extremely receptive and positive towards that thought in mind.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Jacobsen
Saint Johns, Auckland
04.2021 - Current
- Receiving inbound calls in a timely matter
- Actioning any requests or queries from e-mail or inbound calls
- Monitoring and completing any purchase orders sent to the shared inbox
- Supporting the sales staff in closing deals
- Following up to ensure orders have been completed, dispatched and received to confirm customer satisfaction
- Using Microsoft D365 for order entry and stock inquiries
- Using Hubspot for our shared inbox, closing deals, managing tickets, etc
- Experience with Microsoft Outlooks and Excel spreadsheets (including formula's and standard scripting to maximize efficiency in completing any tasks at hand)
Bakery Assistant
Farro's Fresh
Lunn Avenue, Auckland
02.2018 - 05.2019
- Serving customers
- Shelving products
- Monitoring food stocks for expiration dates
- Meat preparation
- Cleaning and maintaining tidy workspace
Education
NCEA Level 3 Contact Centres Certificate - Customer Services
Skills Consulting Group
Auckland03-2023
Business And Career Prep Certificate -
MIT
Auckland11-2020
High School Diploma -
Howick College
Auckland12-2018
Skills
- Call Management
- Product Knowledge
- Data Entry
- Consultative Sales
- Microsoft Office Expertise
- Problem-Solving Abilities
- Project Management Abilities
- Spreadsheets
- Account Management
- Lead Generation
- Multi-Task Management
- Call Center Operations
- Adaptive Team Player
- Conflict Resolution
- Customer Service
- Customer Relationship Management (CRM)
- Professional Telephone Demeanor
- Critical Thinking
- Positive and Professional
- Order Processing
- Microsoft D365 Operations
Accomplishments
- Jacobsen's Values and Awards Ceremony 2022 \received the "Customer Champion Award" for "Goes above and beyond for his customers and colleagues, is eager to learn and grow, and is a great example of a customer focused champion" the first CSR to receive a values award in company history
- 2023 had my title changed to "Sales Support" as I include outbound calling and account management remotely to my duties (maintained currently)
Timeline
Customer Service Representative
Jacobsen
04.2021 - Current
Bakery Assistant
Farro's Fresh
02.2018 - 05.2019
NCEA Level 3 Contact Centres Certificate - Customer Services
Skills Consulting Group
Business And Career Prep Certificate -
MIT
High School Diploma -
Howick College
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