Jeremy White

Strategic inventory management

• Streamlined inventory management by efficiently receiving and managing new products, SKUs, and descriptions, ensuring accurate and up-to-date inventory records.
• Enhanced inventory control and reconciliation by advising team on product ordering, undertaking cycle counting, and robust inventory reconciliation, maintaining optimal stock levels and accuracy.
• Effectively tracked and transported store transfers, ensuring seamless inventory movement between locations.

Operational efficiencies

• Provided comprehensive administrative support to the Store Manager and Sales Team, enhancing the overall efficiency of store operations.
• Optimised order processing by processed and dispatched online orders and enquiries promptly, referring leads to the Sales Lead to maximise sales opportunities.
• Collaborated with the accounts payable team to collate supplier invoices, ensuring timely and accurate payments.
• Managed the collation of returns and warranties, providing excellent customer service and maintaining product quality standards.
• Drawing on best practice merchandising expertise, supported the maintenance of visual merchandising standards, ensuring the store was consistently well-stocked and visually appealing.

Business growth

• Proactively identified, pursued and converted new business opportunities within targeted markets across New Zealand and Australia.
• Established and managed strong relationships with national retail customer base to drive sales, position for repeat business and create loyalty to 3Sixty brands.
• Key driver of Custom-Build programme, managing the end to end process from initial customer enquiry through the product selection phase then closing the sale and liaising with our inventory specialist and mechanic to ensure products were built to spec and delivered on time.
• Led introduction of new, high-margin revenue stream into business through the provision of specialist workshop services to existing and new clients.

Customer service and specialist sales

• Key point of contact for retailer and direct customer service drawing on strong interpersonal and communication skills to understand and resolve matters efficiently, protecting brand reputation and strengthening relationships.
• Communicated regularly with key clients to understand needs, evaluate current product use and cross-sell new products.
• Strengthened client relationships by actively listening to their needs and providing tailored solutions to meet their evolving commercial requirements.
• Demonstrated situational awareness and sensitivity for clients during a period of industry volatility by addressing concerns and providing guidance on category performance and wider market demand.

Sponsorship and marketing

• Led Sponsored Athlete Programme, which involved, identifying suitable brand ambassadors to appeal to target customer groups, nurturing relationships to ensure brand loyalty and driving development of quality social media outputs to maximise market awareness
• Represented 3Sixty at key industry events, leveraging extensive network of industry relationships to drive brand recognition for key suppliers and product range.
• Launched the Affiliate Programme giving grass-roots athletes the opportunity to earn credit to put towards products and services by brand promotion through their social channels.

Leadership and training

• Led a team of 10 sales and technical specialists in the newly established Ellerslie store.
• Coached new and existing staff on sales strategies to drive growth across product lines and raise awareness of margins.
• Facilitated internal and external technical product training to ensure team were confident and effective in executing sales.

Sales and customer service

• Championed best practice customer service and provided team with coaching on dispute resolution techniques.
• Led by example, demonstrating effective sales techniques and assisting team members to close sales.
• Liaised with suppliers to ensure best outcomes for customers on warranty issues.

• Drove team sales activity to achieve department performance targets.
• Provided coaching and mentoring to team members on customer service and sales techniques.
• Managed warranties for customers leveraging carefully developed relationships to deliver positive outcomes.
• Assisted the store manager during the interview process for potential new starters, ensuring they were suitable for the requirements of the role and set up to succeed.
• Maintained professional demeanour by staying calm and solutions-focused when addressing unhappy or angry customers.
• Used critical thinking to break down problems, evaluate solutions and make decisions that would deliver mutual benefit to customers and the organisation.