JEREMY WHITE

Following Specialized Global’s decision to streamline New Zealand operations, I took voluntary redundancy to support my elderly father as he transitioned in to specialist aged care and focus on managing our family’s day to day life, enabling my wife to focus on establishing herself in a new senior, corporate role.

During this period, I have also proactively volunteered my time, expertise and industry connections to support a community-led initiative to create and establish a dedicated bicycle pump track for the children of our local community.

In late August, we made our family decision to relocate to Christchurch and I have used this time to project manage the move and prepare for the move which is targeted for December this year.

Strategic inventory management

• Streamlined inventory management by efficiently receiving and managing new products, SKUs, and descriptions, ensuring accurate and up-to-date inventory records.
• Enhanced inventory control and reconciliation by advising team on product ordering, undertaking cycle counting, and robust inventory reconciliation, maintaining optimal stock levels and accuracy.
• Effectively tracked and transported store transfers, ensuring seamless inventory movement between locations.

Operational efficiencies

• Provided comprehensive administrative support to the Store Manager and Sales Team, enhancing the overall efficiency of store operations.
• Optimised order processing by processed and dispatched online orders and enquiries promptly, referring leads to the Sales Lead to maximise sales opportunities.
• Collaborated with the accounts payable team to collate supplier invoices, ensuring timely and accurate payments.
• Managed the collation of returns and warranties, providing excellent customer service and maintaining product quality standards.
• Drawing on best practice merchandising expertise, supported the maintenance of visual merchandising standards, ensuring the store was consistently well-stocked and visually appealing.

Business growth

• Looked for and followed up on new business opportunities in New Zealand and Australia.
• Built strong relationships with national retail customers, helping to drive sales and encourage loyalty to 3Sixty brands.
• Managed the Custom-Build programme from the first enquiry through to choosing products, closing the sale, and making sure everything was built to spec and delivered on time.
• Set up a new revenue stream by offering specialist workshop services to both existing and new clients.

Customer service and specialist sales

• Was the main point of contact for both retailers and direct customers, using people skills to sort out issues quickly and keep the brand’s reputation strong.
• Kept in regular contact with key clients to understand what they needed, check how current products were working, and suggest new options.
• Built even stronger client relationships by listening carefully and offering solutions that matched their changing needs.
• Stayed aware of industry ups and downs, helping clients with concerns and giving advice on how things were tracking.

Sponsorship and marketing

• Ran the Sponsored Athlete Programme, picking the right ambassadors for our target groups and supporting them to promote the brand on social media.
• Represented 3Sixty at major industry events, using my network to boost brand recognition with suppliers.
• Started the Affiliate Programme, giving grass-roots athletes a way to earn credit towards products by promoting us through their own channels.

Leadership and training

• Led a team of 10 sales and technical specialists in the newly opened Ellerslie store.
• Coached both new and existing staff on sales strategies to help grow different product lines and build awareness of margins.
• Ran technical product training sessions, both in-house and with external partners, to make sure the team felt confident and could deliver great results.

Sales and customer service

• Championed best practice in customer service, and supported the team with coaching on how to handle tricky situations and resolve disputes.
• Led by example—showing effective sales techniques and stepping in to help team members close sales when needed.
• Worked closely with suppliers to get the best outcomes for customers, especially when it came to warranty issues

• Led a team of 5 bike specialists in both the Auckland CBD and the large-format Mt Wellington stores.
• Kept the team focused on hitting department sales targets and supported them to achieve results.
• Provided coaching and mentoring to team members, helping them build their customer service and sales skills.
• Managed warranties for customers, using strong relationships to get positive outcomes.
• Helped the store manager with interviews for new staff, making sure they were a good fit for the role and set up to succeed.
• Stayed calm and solutions-focused when dealing with unhappy or frustrated customers, always aiming for a positive result.
• Used critical thinking to break down problems, weigh up solutions, and make decisions that worked well for both customers and the business.