Jericho Dickson
Lower Hutt
Summary
I have been business owner at Full Throttle Auto Services Ltd, excelling in customer services and financial management. Enhanced profitability through strategic planning and effective social media marketing. Skilled in employee training and relationship building, consistently exceeding customer expectations and created a positive work environment. I have loved my time as a business owner I have learnt a lot throughout my 6 years and I am very proud of my achievements.
Overview
19
19
years of professional experience
Work History
Business Owner
Full throttle auto services Ltd
05.2019 - 06.2025
- Developed business strategies to enhance customer engagement and retention
- Managed day-to-day operations to ensure efficient workflow and service delivery
- Collaborated with suppliers, maintain inventory levels
- Implemented social media marketing
- Established customer feedback channels to gather insights for service improvement
- Created financial projections to guide budgeting and resource allocation decisions
- Trained new staff on operational procedures and customer service standards
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Xero
Duty Manager, Pricing
The Warehouse Group
06.2006 - 06.2019
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules, optimizing workforce efficiency and coverage during peak hours.
- Trained new team members on operational best practices and customer service standards.
- Resolved customer complaints promptly
- Led safety training sessions, reinforcing compliance with health regulations and workplace safety
- Pricing integrity
- Cashier
Education
NCEA Level 1, NCEA Level 2, NCEA Level 3, UE
Wainuiomata High School
Wainuiomata, WGN12.2007
Skills
- Customer service
- Attention to detail
- Driven and determined
- Relationship building
- Business planning
- Performance improvement
- Business development
- Business administration
- Professional networking
- Social media marketing
- Bookkeeping
- Sales development
- Business marketing
- Staff management
- Coaching and mentoring
- Goal setting
Timeline
Business Owner
Full throttle auto services Ltd
05.2019 - 06.2025
Duty Manager, Pricing
The Warehouse Group
06.2006 - 06.2019
NCEA Level 1, NCEA Level 2, NCEA Level 3, UE
Wainuiomata High School
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