Jerin P John

Responsible for maintaining data accuracy, tracking inventory, and supporting operational processes, with a focus on timely reporting and system efficiency. Proficient in Excel for generating reports, validating data, and improving workflow accuracy.

• Performed administrative duties and prepared operational procedures to assist operations support manager.
• Maintained compliance with internal controls and reporting timelines, in accordance with company standards. Managed daily updates in inventory systems, tracking goods movement, and generating variance reports.
• Delivered training to staff on billing systems and data entry procedures, helping to close knowledge gaps.
• Assisted in streamlining billing-related tasks by ensuring data consistency and timely updates to internal systems.
• Managed daily operations to ensure smooth functioning of the support department.
• Managed inventory of supplies, keeping adequate stock levels to support daily operations without interruption.

In my critical role at Taiba Hospital in Kuwait, I was responsible for managing and maintaining the company’s IT infrastructure for over 900 users, including troubleshooting Windows and Mac system hardware and software issues, performing system upgrades, managing user accounts, and ensuring network security and hospital management system support for doctors and nursing staff.

• Work on and resolve escalated tickets. Provide clients with advanced on-site support. As well as supporting, maintaining, and improving hardware and software for networked Windows computers, macOS, servers, printers, and portable devices.
• Managed Azure Active Directory user accounts, groups, and computer objects, permissions, and group policies; migration of Windows servers to the latest versions. Managing user accounts, licenses, and subscriptions via the Microsoft 365 admin center.
• Manage and maintain the hospital’s network infrastructure, including routers, switches, and firewalls. Maintain and commission new servers and network components according to the business plan.
• Manage the Office 365 Suite, ensuring appropriate access and utilization of cloud-based tools for hospital staff to improve collaboration and productivity. Deploy and manage systems via Microsoft Endpoint Manager.
• Installed, configured, and administered Windows Server 2019, including Active Directory, DNS, DHCP, and Group Policy management.
• Configured and managed devices using Microsoft Intune, including enrollment, compliance policies, and application deployment.
• Supported and troubleshot hardware, operating systems, registry settings, and device driver issues for Windows-based systems.
• Performed Move, Add, and Change (MAC) activities, including the setup, relocation, and configuration of IT assets for new and existing users.
• Maintained and supported LAN/WAN infrastructure, troubleshooting switches, routers, firewalls, and connectivity issues.
• Supported Windows 11 environments, including troubleshooting OS errors, driver issues, and performance problems.
• Deployed and configured peripheral devices (smart card readers, monitors, printers, scanners, keyboards, IP telephone system, and other external hardware).
• Monitoring and managing resources, systems, servers, and network components to provide uninterrupted services 24/7. Possess a strong knowledge of IT service management principles and practices, with a solid understanding of ITIL frameworks.
• Assisted in the management of IT inventory, maintaining accurate records of equipment and software licenses.

My role ensures the smooth operation of technology by troubleshooting and resolving technical issues, maintaining systems, and providing user assistance. They also implement security measures and system updates, while documenting incidents and collaborating with teams to enhance overall IT performance and efficiency.

• Managed ticketing system to prioritize and track incident resolutions efficiently.
• Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
• Managed user accounts, permissions, and security settings in Microsoft 365.
• Managed user accounts, groups, and permissions in Active Directory environment.
• Led troubleshooting efforts for network issues, enhancing system reliability and user satisfaction.
• Conducted installation, reinstallation, and upgrades of operating systems, standard applications, and device drivers for EUCDs.
• Configured and hardened end-user devices to meet IT security and access control standards.
• Installed, configured, and administered Windows Server 2012, including Active Directory, DNS, DHCP, and Group Policy management.
• Provided technical support for audio-visual equipment, including setup, operation, and troubleshooting during meetings and events.

My role involves collaborating with senior engineers to address network issues, assist in network upgrades, and ensure adherence to security protocols. My goal is to contribute to the stability and scalability of network systems, supporting the organization's connectivity and operational needs.

• Provided first-level support for hardware and software issues, ensuring timely resolution.
• Provided first-level technical support for hardware, software, network, and account-related issues via phone, email, and ticketing systems.
• Assisted users with password resets, account unlocks, and user provisioning through Active Directory.
• Supported Office applications, including Outlook, Teams, SharePoint, and OneDrive.
• Performed basic network troubleshooting, including checking IP settings, DNS issues, and Wi-Fi connectivity.
• Delivered high-quality customer service by actively listening, confirming understanding, and ensuring user satisfaction.

In my role, I assist with setting up, maintaining, and troubleshooting the company’s network infrastructure to ensure reliable connectivity across job sites and offices. They support senior engineers by monitoring network performance, configuring equipment, and addressing connectivity issues to facilitate smooth communication and data flow.

• Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
• Provided remote support using tools such as TeamViewer, AnyDesk, or Microsoft Remote Desktop.
• Set up and configured desktops, laptops, printers, and mobile devices for end users.
• Assisted users with password resets, account unlocks, and user provisioning through Active Directory.
• Installed and configured Windows operating systems, ensuring correct drivers, updates, and system settings for optimal performance.