Jermaine-Pierre Clover
Hamilton,New Zealand
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Loss Prevention Officer
The Warehouse Group
11.2023 - Current
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
Retail Worker
The Warehouse Group
06.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Front of House Team Member
The Meteor Theatre
01.2022 - 06.2023
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Disinfected frequently touched between guests to minimize infection risks.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
Honey Extraction Operator
Comvita
12.2021 - 06.2023
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Moved multiple heavy objects to required area
- Proficient in working in fast paced environments
- Communicated with team members when machinery would malfunction
- Assisted in repairing malfunctioning machinery
- Extracted honey efficiently
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Usher Volunteer
The Meteor Theatre
08.2021 - 06.2023
- Assisted patrons with seating by giving directions and lighting paths.
- Sold admission, processed payments and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Collaborated with team members to achieve target results.
Education
Some College (No Degree) -
Fraser High School
Bachelor of Arts - Music And Performing Arts (Theatre)
Te Pukenga/Wintec
Hamilton, NZ07-2023
Skills
- Theft prevention
- CCTV monitoring
- Incident reporting
- Customer service
- Customer assistance
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Efficient multitasking
Timeline
Loss Prevention Officer
The Warehouse Group
11.2023 - Current
Retail Worker
The Warehouse Group
06.2023 - Current
Front of House Team Member
The Meteor Theatre
01.2022 - 06.2023
Honey Extraction Operator
Comvita
12.2021 - 06.2023
Usher Volunteer
The Meteor Theatre
08.2021 - 06.2023
Some College (No Degree) -
Fraser High School
Bachelor of Arts - Music And Performing Arts (Theatre)
Te Pukenga/Wintec
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