Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jermel Roebeck

Auckland,AUK

Summary

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in [Desired Position] role.

Work History

Receptionist

Family Businesses
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Customer Service Representative

Family Businesses & Mcdonald's
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Picker Packer

Family Businesses
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound deliveries.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight deadlines.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Received new stock and input values into computer system.

Customer Service Cashier

Family Businesses & Mcdonald's
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.


Education

University of Auckland
Auckland, NZ

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Data inputting
  • Clerical support
  • Customer service
  • Payment processing
  • Billing and invoicing

Languages

English
Samoan

Timeline

Receptionist

Family Businesses

Customer Service Representative

Family Businesses & Mcdonald's

Picker Packer

Family Businesses

Customer Service Cashier

Family Businesses & Mcdonald's

University of Auckland

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Jermel Roebeck