Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic

JERMYN PHILLIP

Tauranga,New Zealand

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing excellent customer service. Dedicated to enhancing customer satisfaction with successful problem solving skills and dedication to goal oriented business success.

Overview

9
9
years of professional experience

Work History

Team Leader - Distribution Centre

Exceed
05.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Ensure day-to-day operations run efficiently and create effective solutions for areas of improvement.

Customer Service Representative

Exceed Tauranga
01.2023 - 05.2023
  • Worked to solely support 29 key accounts (Company Franchises), plus 140 general accounts (trade, wholesale, and retail combined), maintaining timely and accurate communication while providing excellent care in order to build strong and long-lasting customer relationships.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Accounts & Office Admin

Exceed
01.2022 - 12.2022
  • Set up new business accounts on internal systems and processed corporate actions and other adjustments.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.

Dispatch Co-ordinator

Exceed
05.2021 - 01.2022
  • Answered phone calls and responded to customer emails.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation, and assigned personnel.

Installer

Louvretec
05.2020 - 05.2021
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete louvre systems at new residential and business construction sites.
  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.

Joinery Maintenance

NZ Windows
01.2016 - 06.2020
  • Repaired and maintained old, and new Joinery in both commercial and residential properties.
  • Operated hand and power tools with complete safety to avoid damaging spaces or hurting individuals.
  • Maintained clean workspaces, professional personal appearance and neat vehicle.
  • Assisted with post-construction cleanup and maintenance.
  • Inspected completed projects to meet customer expectations.

Truck Driver

NZ Windows
01.2015 - 01.2016
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Dropped and hooked trailers and changed configuration of equipment.

Education

Tauranga Boys College
12.2013

Skills

  • Product Sales
  • Order Processing
  • Business Development
  • Coaching
  • Technical Support
  • Issue Resolution
  • Leading Team Meetings
  • Daily Workflow Improvement
  • Account Management
  • SMART Goals

Languages

English
German

References

  • Tony Burnette, Exceed, tonyburnette@exceed.co.nz, 021776562
  • Judson Eady, Louvretec, office@louvretec.com, 075746040
  • Kevin Allum, NZ Windows, 075785010

Hobbies and Interests

I enjoy researching all things that interest me deeply and have a passion for self growth & awareness where I try to improve the person I am each day. I stay active and enjoy everything outdoors, I love mountain biking, skating, and running around with my 2 French bulldogs. I am also a food enthusiast, and love cooking.

Timeline

Team Leader - Distribution Centre

Exceed
05.2023 - Current

Customer Service Representative

Exceed Tauranga
01.2023 - 05.2023

Accounts & Office Admin

Exceed
01.2022 - 12.2022

Dispatch Co-ordinator

Exceed
05.2021 - 01.2022

Installer

Louvretec
05.2020 - 05.2021

Joinery Maintenance

NZ Windows
01.2016 - 06.2020

Truck Driver

NZ Windows
01.2015 - 01.2016

Tauranga Boys College

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JERMYN PHILLIP