Jerryline Ioane
Papatoe,Auckland
Overview
14
14
years of professional experience
Work History
Service Assurance Agent
TSA
Brisbane City, Brisbane
08.2023 - 03.2024
- Assisted customers with technical issues by troubleshooting hardware, software, and network connectivity problems.
- Provided customer service support in resolving service-related issues via phone or email.
- Monitored customer accounts to ensure timely delivery of services.
- Created and updated customer records in the company's database system.
- Resolved escalated customer complaints and inquiries in a professional manner.
- Performed root cause analysis on identified problems to determine appropriate solutions.
- Documented all interactions with customers in accordance with established protocols.
Auditor
Coles ADC
03.2023 - 07.2023
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with auditee staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Executed audit phases and entered data into accounting software for analysis.
Picker Packer
DHL Logistics
05.2019 - 08.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Utilized voice pick technology to increase order accuracy.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Picker
Target Distribution
10.2016 - 01.2017
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Picker
DHL Supply Chain
08.2013 - 11.2016
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Sandwich Artist
SUBWAY®Restaurants
10.2009 - 10.2013
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Monitored inventory and requisitioned low-stock items.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Housekeeping Room Attendant
Brisbane View Hotel
01.2013 - 04.2013
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
Education
Year 12 -
Woodridge State High School
Logan Central, QLD11.2011
Skills
- Report Writing
- Audit Coordination
- Issue Resolution
- Audit Reporting
- Stress Tolerance
- Quality Control
- Customer Service
- Listening Skills
- Handling Customer Complaints
Timeline
Service Assurance Agent
TSA
08.2023 - 03.2024
Auditor
Coles ADC
03.2023 - 07.2023
Picker Packer
DHL Logistics
05.2019 - 08.2019
Picker
Target Distribution
10.2016 - 01.2017
Picker
DHL Supply Chain
08.2013 - 11.2016
Housekeeping Room Attendant
Brisbane View Hotel
01.2013 - 04.2013
Sandwich Artist
SUBWAY®Restaurants
10.2009 - 10.2013
Year 12 -
Woodridge State High School