Overview
Work History
Education
Skills
Timeline
Generic

Jerryline Ioane

Papatoe,Auckland

Overview

14
14
years of professional experience

Work History

Service Assurance Agent

TSA
Brisbane City, Brisbane
08.2023 - 03.2024
  • Assisted customers with technical issues by troubleshooting hardware, software, and network connectivity problems.
  • Provided customer service support in resolving service-related issues via phone or email.
  • Monitored customer accounts to ensure timely delivery of services.
  • Created and updated customer records in the company's database system.
  • Resolved escalated customer complaints and inquiries in a professional manner.
  • Performed root cause analysis on identified problems to determine appropriate solutions.
  • Documented all interactions with customers in accordance with established protocols.

Auditor

Coles ADC
03.2023 - 07.2023
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Executed audit phases and entered data into accounting software for analysis.

Picker Packer

DHL Logistics
05.2019 - 08.2019
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Utilized voice pick technology to increase order accuracy.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Picker

Target Distribution
10.2016 - 01.2017
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Picker

DHL Supply Chain
08.2013 - 11.2016
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Sandwich Artist

SUBWAY®Restaurants
10.2009 - 10.2013
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Monitored inventory and requisitioned low-stock items.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Housekeeping Room Attendant

Brisbane View Hotel
01.2013 - 04.2013
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Responded to requests from patrons for linens and toiletries.

Education

Year 12 -

Woodridge State High School
Logan Central, QLD
11.2011

Skills

  • Report Writing
  • Audit Coordination
  • Issue Resolution
  • Audit Reporting
  • Stress Tolerance
  • Quality Control
  • Customer Service
  • Listening Skills
  • Handling Customer Complaints

Timeline

Service Assurance Agent

TSA
08.2023 - 03.2024

Auditor

Coles ADC
03.2023 - 07.2023

Picker Packer

DHL Logistics
05.2019 - 08.2019

Picker

Target Distribution
10.2016 - 01.2017

Picker

DHL Supply Chain
08.2013 - 11.2016

Housekeeping Room Attendant

Brisbane View Hotel
01.2013 - 04.2013

Sandwich Artist

SUBWAY®Restaurants
10.2009 - 10.2013

Year 12 -

Woodridge State High School

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