Jerryline Ioane
Papatoe,Auckland
Overview
14
14
years of professional experience
Work History
Service Assurance Agent
TSA
Brisbane City, Brisbane
08.2023 - 03.2024
- Assisted customers with technical issues by troubleshooting hardware, software, and network connectivity problems.
- Provided customer service support in resolving service-related issues via phone or email.
- Monitored customer accounts to ensure timely delivery of services.
- Created and updated customer records in the company's database system.
- Resolved escalated customer complaints and inquiries in a professional manner.
- Performed root cause analysis on identified problems to determine appropriate solutions.
- Documented all interactions with customers in accordance with established protocols.
Auditor
Coles ADC
03.2023 - 07.2023
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with auditee staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Executed audit phases and entered data into accounting software for analysis.
Picker Packer
DHL Logistics
05.2019 - 08.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Utilized voice pick technology to increase order accuracy.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Picker
Target Distribution
10.2016 - 01.2017
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Picker
DHL Supply Chain
08.2013 - 11.2016
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Sandwich Artist
SUBWAY®Restaurants
10.2009 - 10.2013
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Monitored inventory and requisitioned low-stock items.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Housekeeping Room Attendant
Brisbane View Hotel
01.2013 - 04.2013
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
Education
Year 12 -
Woodridge State High School
Logan Central, QLD11.2011
Skills
- Report Writing
- Audit Coordination
- Issue Resolution
- Audit Reporting
- Stress Tolerance
- Quality Control
- Customer Service
- Listening Skills
- Handling Customer Complaints
Timeline
Service Assurance Agent
TSA
08.2023 - 03.2024
Auditor
Coles ADC
03.2023 - 07.2023
Picker Packer
DHL Logistics
05.2019 - 08.2019
Picker
Target Distribution
10.2016 - 01.2017
Picker
DHL Supply Chain
08.2013 - 11.2016
Housekeeping Room Attendant
Brisbane View Hotel
01.2013 - 04.2013
Sandwich Artist
SUBWAY®Restaurants
10.2009 - 10.2013
Year 12 -
Woodridge State High School
Similar Profiles
Zachary BarbozaZachary Barboza
Lead Transportation Security Officer at TSALead Transportation Security Officer at TSA
Morghan RobinsonMorghan Robinson
Transportation Security Officer at TSATransportation Security Officer at TSA
Joel ReidJoel Reid
TSO at TSATSO at TSA
Johnny AlaJohnny Ala
Transportation Security Officer at TSATransportation Security Officer at TSA
Milad HamidiMilad Hamidi
Gib Fixer at Ultra Interior LinningGib Fixer at Ultra Interior Linning