Jestine Reddy
Summary
Being an extrovert, i was always the one breaking the silence in the room and a people pleaser. this also helped me in a knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Also some one that loves fast pace role, i used that ability in both Bidfood and Post Haste role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Post Haste
Freight Handlers Inc.
09.2022 - 05.2023
- Load and unload conveyable product onto our cross-belt sorter
- Sort items accurately to courier run or branch level
- Stack product effectively to reduce damage
- Handle freight with care ie fragile item
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open floor space and enable forklift operators to move freely through warehouse.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Pulled orders quickly to maintain demanding productivity goals.
- Helped team productivity by implementing streamlined processes and effective communication strategies.
Picker Packer
Bidfood
08.2021 - 09.2022
- Picked and packed orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
-
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Moved boxes and organized aisles to open floor space and enable forklift operators to move freely through warehouse.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Pulled orders quickly to maintain demanding productivity goals.
Call Centre Representative
Spark
06.2015 - 05.2021
- Attending to inbound and outbound calls.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Cultivated customer loyalty, promoted repeat business and improved sales
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Increased sales by offering advice on purchases and promoting additional products
- Maintained records related to sales, returns and inventory availability
- Boosted sales revenue by skillfully promoting diverse service options
- Engaged with customers to effectively build rapport and lasting relationships
- Offered advice and assistance to customers, paying attention to special needs or wants
- Communicated with vendors regarding backorder availability, future inventory
Education
National Certificate in Business Administration -
CPIT
Christchurch, NZ2014
Skills
- Strategic Planning
- Performance Management
- Workforce Management
- Marketing
- Sales Techniques
- Organizational Skills
- Conflict Resolution
- Decision Making
- Customer Service
- Performance Reviewing
- Quality Control
- Shipment Preparation
- Loading and Unloading
- Hand-Eye Coordination
- Product Inspections
- Pallet jack usage
- Labelling and tagging
- Teamwork and collaboration
- Multitasking capabilities
- Inventory management
- Organizational skills
- Packing accuracy
- Time management
Timeline
Post Haste
Freight Handlers Inc.
09.2022 - 05.2023
Picker Packer
Bidfood
08.2021 - 09.2022
Call Centre Representative
Spark
06.2015 - 05.2021
National Certificate in Business Administration -
CPIT
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