JESHER GAILE GALVEZ
Bromley,Christchurch
Summary
I am a seasoned Customer Service Representative with a knack for managing customer inquiries, resolving concerns, and handling billing with ease across various communication channels. I thrive on creating tailored solutions that not only resolve issues but also leave customers smiling and satisfied.
Beyond customer service, I bring a strong background as a Property Management Assistant, where I efficiently handle a variety of property-related concerns. With an eye for detail and a get-it-done attitude, I ensure smooth operations and positive outcomes for everyone involved.
What sets me apart? It’s my blend of professionalism and positivity. I believe work should be productive and enjoyable, so I bring energy, collaboration, and a sense of humor to every team I join. Whether tackling challenges or celebrating wins, I’m someone who makes the journey as rewarding as the destination. I also studied and has caregiving licensed to properly take care of my grandmother that is bed ridden due to hip injury i juggled my professional career while i took care of the people i love.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Elderly Caregiver
SALCEDO FAMILY
ISABELA, Philippines
03.2020 - 12.2024
- Assisted with activities of daily living (ADLs), including bathing, dressing, and grooming.
- Monitored vital signs, such as blood pressure, heart rate, and temperature.
- Prepared balanced meals and ensured proper hydration.
- Maintained a clean and safe living environment by performing light housekeeping duties.
- Provided reliable transportation for doctor visits, grocery shopping, and other errands.
- Applied knowledge of assistive devices such as walkers, wheelchairs, and lifts.
- Provided emotional support and companionship to reduce feelings of isolation.
Customer Success Manager
Lytx
Manila, Philippines
03.2024 - 12.2024
- Handled customer inquiries through Dialpad and Salesforce email.
- Addressed and resolved client concerns using various CRM platforms including PRAMATA, Salesforce, and NetSuite.
- Ensure the optimal and safe travel paths for client trucks.
- Implemented training for drivers to enhance route safety.
Property Management Assistant
DASH100
MANILA, PHILIPINES
03.2024 - 09.2024
- Handled invoice emails and transferred them to Hubdoc.
- Managed invoice processing using Xero software.
- Handling the reconciliation of accounts, including insurance charge management.
- Manages email communications with clients and suppliers.
Property Management Assistant
Realtrust
Sydney, Australia
11.2023 - 02.2024
- Oversaw tenant information using Cirrus8 system.
- Ensured timely updates of all leasing documents.
- Supervised late payment check-ins and issued timely reminders.
Property Manager/Administrative Assistant
Westward360
Illinois, Chicago
08.2022 - 11.2023
- Managed properties efficiently.
- Addressed client inquiries and complaints using Zendesk.
- Facilitated contract processing for tenants and owners via Propertyware.
Loyalty Ambassador Manager
INTERCONTINENTAL HOTELS GROUP
Baguio City, Philippines
08.2021 - 08.2022
- Handle Manager concerns thru email and calls
- Handle loyalty ambassador registrations
- Handles Billing and account issues thru phone and email
Customer Service Representative
SYNER-G
Baguio City, Philippines
10.2018 - 08.2021
- Handle inbound/outbound inquiries
- Handle billing concerns, credit card disputes etc
- Set up appointment for repairs
- Dispatch Technicians
Customer Service Representative
Convergys
Baguio City, Philippines
08.2016 - 09.2018
- Handle inbound/outbound inquiries
- Resolve concern thru email
- Process orders and set appointment for scheduled shredding and storage
Education
Licensed Caregiver -
MMS-DTTC
01.2020
Bachelor of Science - Radiologic Technology
Saint Louis University
01.2014
Skills
- Excellent communication skills
- Skilled in handling concerns and resolving problems via email
- Administrative Roles
- Real Estate Management
- Client Relationship Management
- Effective Time Management
- Flexible Team Player
- Approachable Colleague
Certification
Licensed Caregiver, 2020
References
- Liberty Agcopra, colleague, mlbrty6598@gmail.com, +639062512837
- Michael Cirbien Rivera, Manager,vien.arbor@gmail.com,+639171731992
- Charoanne Ledesma, charoanne.ledesma@gmail.com. Supervisor, +639392908559
Timeline
Customer Success Manager
Lytx
03.2024 - 12.2024
Property Management Assistant
DASH100
03.2024 - 09.2024
Property Management Assistant
Realtrust
11.2023 - 02.2024
Property Manager/Administrative Assistant
Westward360
08.2022 - 11.2023
Loyalty Ambassador Manager
INTERCONTINENTAL HOTELS GROUP
08.2021 - 08.2022
Private Elderly Caregiver
SALCEDO FAMILY
03.2020 - 12.2024
Customer Service Representative
SYNER-G
10.2018 - 08.2021
Customer Service Representative
Convergys
08.2016 - 09.2018
Licensed Caregiver, 2020
Licensed Caregiver -
MMS-DTTC
Bachelor of Science - Radiologic Technology
Saint Louis University
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