JESS BANEY
Auckland,AUK
Summary
Dynamic and detail-oriented professional with extensive upscale dining experience. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in staff training and proficient with point-of-sale systems, consistently ensuring a seamless dining experience while fostering a collaborative team environment. Adaptive to fast-paced environments, ensuring efficient and rapid service.
Overview
10
10
years of professional experience
Work History
Senior Waitress
Wynyard Grill
Auckland CBD, Auckland
12.2024 - Current
- Provided excellent customer service in a high-paced dining environment.
- Maintained accurate knowledge of daily specials and beverage offerings.
- Fostered a positive team environment through effective communication and cooperation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Senior Waitress/Hostess
Park Hyatt Hotel
Auckland CBD, Auckland
07.2022 - Current
- Assisted in training new staff on service protocols, menu knowledge, and billing.
- Provided excellent customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organisation of dining area throughout shifts.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Processed customer orders accurately using point-of-sale system.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored dining area to assess server capacity and estimate wait times.
- Supported serving staff, food runners, and managers to keep the dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Pet Shop Assistant
Pet Stock
Auckland
10.2020 - 01.2021
- Assisted customers in selecting appropriate pet products and supplies.
- Maintained cleanliness and organisation of the store environment.
- Supported team members during busy periods to enhance customer service.
- Stocked shelves with merchandise according to company standards.
- Greeted customers and answered questions about pet shop services.
- Ensured that all displays are properly labeled with prices and descriptions.
- Assisted in the maintenance of clean and organised pet areas.
- Processed sales transactions efficiently using point-of-sale systems.
Waiter, Till & Caller
Nzma
Auckland
06.2019 - 10.2019
- Took and processed customer orders accurately and efficiently.
- Delivered food and beverages to tables promptly and courteously.
- Maintained cleanliness and organisation of dining area throughout shifts.
- Took orders from patrons accurately and efficiently.
- Handled food safely, and kept spaces clean to protect customers from food-borne illness, and maintain proper sanitation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
Cleaner/customer service
Ritchies Bus Company
Auckland
01.2016 - 01.2018
- Maintained cleanliness of buses and facilities to ensure a safe environment.
- Collaborated with team members to complete daily cleaning tasks promptly.
- Inspected areas for potential hazards and reported issues to management immediately.
- Communicated with team members about bus schedules and arrivals during events.
Education
NZQA level 2 -
Nzma
Auckland CBD01.2019
NZQA Level 1 -
Nzma
Auckland CBD01.2019
Hospitality level 3 -
Nzma
Auckland, NZ01.2019
Health & Safety -
Nzma
Auckland CBD01.2019
NZQA Level 3 -
Nzma
Auckland CBD01.2019
Skills
- Organising
- Eye for detail
- Communication
- Computers and technology
- Customer service
- Staff training
- Fine dining experience
- Efficient problem solving
Hobbies and Interests
- Being outdoors
- Writing
- Travelling
- Gardening
- Socialising
- Cooking
References
- Noelle Mah - 0211048340 - noelle.mah@hyatt.com
- Kelly Kwon - 0211834323 - kelly.kwon@hyatt.com
- Youssef Tlilia - 0211316082 - youssef@wynyardgrill.co.nz
Timeline
Senior Waitress
Wynyard Grill
12.2024 - Current
Senior Waitress/Hostess
Park Hyatt Hotel
07.2022 - Current
Pet Shop Assistant
Pet Stock
10.2020 - 01.2021
Waiter, Till & Caller
Nzma
06.2019 - 10.2019
Cleaner/customer service
Ritchies Bus Company
01.2016 - 01.2018
NZQA level 2 -
Nzma
NZQA Level 1 -
Nzma
Hospitality level 3 -
Nzma
Health & Safety -
Nzma
NZQA Level 3 -
Nzma