Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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JESS BANEY

Auckland,AUK

Summary

Dynamic and detail-oriented professional with extensive upscale dining experience. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in staff training and proficient with point-of-sale systems, consistently ensuring a seamless dining experience while fostering a collaborative team environment. Adaptive to fast-paced environments, ensuring efficient and rapid service.

Overview

10
10
years of professional experience

Work History

Senior Waitress

Wynyard Grill
Auckland CBD, Auckland
12.2024 - Current
  • Provided excellent customer service in a high-paced dining environment.
  • Maintained accurate knowledge of daily specials and beverage offerings.
  • Fostered a positive team environment through effective communication and cooperation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Senior Waitress/Hostess

Park Hyatt Hotel
Auckland CBD, Auckland
07.2022 - Current
  • Assisted in training new staff on service protocols, menu knowledge, and billing.
  • Provided excellent customer service to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Maintained cleanliness and organisation of dining area throughout shifts.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Processed customer orders accurately using point-of-sale system.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported serving staff, food runners, and managers to keep the dining room presentable and ready for guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Pet Shop Assistant

Pet Stock
Auckland
10.2020 - 01.2021
  • Assisted customers in selecting appropriate pet products and supplies.
  • Maintained cleanliness and organisation of the store environment.
  • Supported team members during busy periods to enhance customer service.
  • Stocked shelves with merchandise according to company standards.
  • Greeted customers and answered questions about pet shop services.
  • Ensured that all displays are properly labeled with prices and descriptions.
  • Assisted in the maintenance of clean and organised pet areas.
  • Processed sales transactions efficiently using point-of-sale systems.

Waiter, Till & Caller

Nzma
Auckland
06.2019 - 10.2019
  • Took and processed customer orders accurately and efficiently.
  • Delivered food and beverages to tables promptly and courteously.
  • Maintained cleanliness and organisation of dining area throughout shifts.
  • Took orders from patrons accurately and efficiently.
  • Handled food safely, and kept spaces clean to protect customers from food-borne illness, and maintain proper sanitation.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.

Cleaner/customer service

Ritchies Bus Company
Auckland
01.2016 - 01.2018
  • Maintained cleanliness of buses and facilities to ensure a safe environment.
  • Collaborated with team members to complete daily cleaning tasks promptly.
  • Inspected areas for potential hazards and reported issues to management immediately.
  • Communicated with team members about bus schedules and arrivals during events.

Education

NZQA level 2 -

Nzma
Auckland CBD
01.2019

NZQA Level 1 -

Nzma
Auckland CBD
01.2019

Hospitality level 3 -

Nzma
Auckland, NZ
01.2019

Health & Safety -

Nzma
Auckland CBD
01.2019

NZQA Level 3 -

Nzma
Auckland CBD
01.2019

Skills

  • Organising
  • Eye for detail
  • Communication
  • Computers and technology
  • Customer service
  • Staff training
  • Fine dining experience
  • Efficient problem solving

Hobbies and Interests

  • Being outdoors
  • Writing
  • Travelling
  • Gardening
  • Socialising
  • Cooking

References

  • Noelle Mah - 0211048340 - noelle.mah@hyatt.com
  • Kelly Kwon - 0211834323 - kelly.kwon@hyatt.com
  • Youssef Tlilia - 0211316082 - youssef@wynyardgrill.co.nz

Timeline

Senior Waitress

Wynyard Grill
12.2024 - Current

Senior Waitress/Hostess

Park Hyatt Hotel
07.2022 - Current

Pet Shop Assistant

Pet Stock
10.2020 - 01.2021

Waiter, Till & Caller

Nzma
06.2019 - 10.2019

Cleaner/customer service

Ritchies Bus Company
01.2016 - 01.2018

NZQA level 2 -

Nzma

NZQA Level 1 -

Nzma

Hospitality level 3 -

Nzma

Health & Safety -

Nzma

NZQA Level 3 -

Nzma
JESS BANEY