Jess Banks
Christchurch,CAN
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Knowledge of attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
4
4
years of professional experience
Work History
Receptionist
Shirley Vet
01.2024 - Current
- Initial point of contact for visitors and clients
- Schedule and confirm appointments, handle phone calls and emails including giving advice, maintain accurate patient records
- Take payments, upload automatic payments, daily banking
- Unpack stock orders and stock the clinic
- Prepare medications
- Common reception duties i.e scanning
Receptionist
Halswell Health
12.2022 - 01.2024
- Scheduled customer appointments through phone and email
- Provided initial patient support and guidance
- Basic medical knowledge
- Managed scanning and filing of documents for general administrative tasks
- Managed new patient enrolments
Guest Service Representative
Novotel Christchurch Airport
11.2021 - 12.2022
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Assisted guests with check-ins and check-outs in a timely manner.
- Verified reservations by phone or in person.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Promoted loyalty programs to encourage repeat business.
- Organized special requests such as wake up calls, extra pillows, cribs.
Student Services Coordinator
Skills Update
02.2021 - 11.2021
- Organized student events such as orientations, social activities and workshops.
- Facilitated communication between staff, faculty and students.
- Maintained accurate records of student activities, progress and achievements.
- Provided support to students by responding promptly to inquiries.
- General admin tasks
Disability Support Worker
NZCare
08.2020 - 01.2021
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Maintained records of services provided, client progress, and goals achieved.
- Assisted in developing self-care skills such as personal hygiene practices.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
Education
Tourism
Otago Polytechnic
12-2019
Ashburton College
12-2018
Skills
- Scheduling
- Documentation And Reporting
- Basic accounting
- Multitasking and prioritization
- Greeting and Seating Clients
- Office Administration
Timeline
Receptionist
Shirley Vet
01.2024 - Current
Receptionist
Halswell Health
12.2022 - 01.2024
Guest Service Representative
Novotel Christchurch Airport
11.2021 - 12.2022
Student Services Coordinator
Skills Update
02.2021 - 11.2021
Disability Support Worker
NZCare
08.2020 - 01.2021
Tourism
Otago Polytechnic
Ashburton College
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