Chenelle Gault
Featherston,WGN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Front of House Employee
White Swan
08.2023 - Current
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Motel Manager
Featherston Motels & Camping
08.2023 - 01.2024
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
Field Operator
Cencus
01.2023 - 05.2023
- Achieved timely project completion with effective communication and collaboration among team members.
- Contributed to successful project outcomes by providing accurate data collection and analysis for decision-making purposes.
- Streamlined workflow processes for improved productivity through careful scheduling and task delegation.
Customer Service Officer
Inland Revenue Department
09.2014 - 04.2017
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Elevated team morale by actively participating in group activities, promoting a positive work environment conducive to excellent service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Sought ways to improve processes and services provided.
Customer Service Representative
Fastway Couriers
02.2011 - 03.2014
- Provided primary customer support to internal and external customers.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
VTNZ
01.2012 - 01.2014
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Education
Small Business Management - Level 4 - Business
Southern Institute of Technology
Auckland, NZ2024
Small Business Management - Level 3 - Business
Stotts Correspondence College
Wellington, NZ2018
Skills
- Consultative Sales
- Order Management
- Understanding Customer Needs
- Account updating
- Sales and Upselling
- Administrative Support
- Customer Relations
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Product Promotion
- Direct Sales
Timeline
Front of House Employee
White Swan
08.2023 - Current
Motel Manager
Featherston Motels & Camping
08.2023 - 01.2024
Field Operator
Cencus
01.2023 - 05.2023
Customer Service Officer
Inland Revenue Department
09.2014 - 04.2017
Customer Service Representative
VTNZ
01.2012 - 01.2014
Customer Service Representative
Fastway Couriers
02.2011 - 03.2014
Small Business Management - Level 4 - Business
Southern Institute of Technology
Small Business Management - Level 3 - Business
Stotts Correspondence College
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