Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

Jess Collins

Whakatane,BOP

Summary

Enthusiastic and customer-focused professional with a proven track record in the hospitality industry as a waitress. has a strong foundation scuba diving and water safety. Eager to leverage excellent interpersonal and communication skills to excel in a any environment. Adept at managing high-pressure situations, ensuring customer satisfaction, and maintaining a positive attitude. Detail-oriented and highly organized, with a strong work ethic and commitment to delivering exceptional service. Open to a challenging retail position to transfer my customer service expertise and contribute to a dynamic team.

Overview

4
4
years of professional experience

Work History

FOH Team Member

Cadrea
02.2024 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.

FOH Team Member

The Good Local
02.2022 - 10.2023
  • Satisfied customers with fast, friendly and knowledgeable support
  • Managed customer expectations, communicating realistic food preparation times and opinions on menu items
  • Scrubbed toilets, sinks and all restroom areas
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with selection
  • Bussed and cleaned tables and replenished condiments and supplies.

FOH Team Member

Moxi Cafe
12.2020 - 02.2023
  • Retrieved food supplies, equipment and utensils to aid team members
  • Checked on guests to drive satisfaction with food courses and beverages
  • Communicated dietary needs and other special requests to kitchen staff to foster pleasant experiences for guests
  • Operated POS system to accept payments from customers and keep track of sales
  • Cleaned and sanitized dining area to foster safe environment for guests.

Education

Diploma of Environmental Science (Marine Strand) - Marine - Marine Sciences

Toi Ohomai
Tauranga, BOP
10.2023

High School Diploma -

Whakatane High School
Whakatane, NZ
11.2020

Bachelor of Arts (B.A.) - Fine Arts -

Massey University

Additional Information

Qualified Dive Master,

Trained in First Aid,

S.M.A.R.T Trained (Sustainable Marine Mammal Actions in Recreation and Tourism)

Marine Mammal Medic, though Project Jonah

Timeline

FOH Team Member

Cadrea
02.2024 - Current

FOH Team Member

The Good Local
02.2022 - 10.2023

FOH Team Member

Moxi Cafe
12.2020 - 02.2023

Diploma of Environmental Science (Marine Strand) - Marine - Marine Sciences

Toi Ohomai

High School Diploma -

Whakatane High School

Bachelor of Arts (B.A.) - Fine Arts -

Massey University
Jess Collins