Jess Forbes
Christchurch,Somerfield
Summary
Strategic Communications professional with proven track record in developing and implementing successful communication strategies. Skilled in enhancing brand messaging and fostering positive media relationships. Known for strong team collaboration and adaptability to changing needs, ensuring reliable outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Strategic Communications Advisor /Digital Business Analyst
Lyttelton Port Company
03.2023 - Current
- Communication Strategy Development:
- Graphic Design and Content Creation
- Stakeholder Engagement
- Change Management Support
- Documentation and Knowledge Sharing
- Event Coordination
- Reporting and Feedback
- Collaborated closely with executive leadership to develop development of long-term digital strategies, aligning organizational goals with market trends, emerging technologies and digital transformation.
- Content creator responsible for producing high-quality communications for multiple stakeholder groups, in plain english and consistent with LPC guidelines.
Solutions Consultant
Salesforce Professional Services
11.2022 - 11.2023
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Evaluated current processes to develop improvement plans.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Implemented security measures to protect vital business data.
- Set up and controlled user access levels across databases to protect important data.
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms.
- Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
- Increased customer satisfaction by optimizing Salesforce configurations, allowing for more personalized and timely customer interactions.
- Created and updated database designs and data models.
- Enhanced user experience with rollout of customized Salesforce dashboards, leading to more efficient data analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement. - Triple Star Ranger
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Academic Tutor - Masters of Applied Computing
Lincoln University
05.2021 - 10.2021
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Created special handouts, study guides, and enrichment materials to boost student knowledge.
- Supported students with helpful study habits and exam strategies.
- Improved overall academic performance by providing constructive feedback on assignments and assessments.
- Taught students remotely using online video chat platform and other delivery channels.
- Proved successful working within tight deadlines and a fast-paced environment.
- Established Industry Project Program for MAC
Business Designer
The Secret Service
02.2006 - 05.2011
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Developed engaging multimedia presentations for stakeholders, facilitating clearer communication of design concepts.
- Created detailed wireframes and mockups to communicate design ideas effectively to cross-functional teams.
- Conducted user research to identify pain points, leading to more intuitive interface.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
Senior Technical Recruitment Consultant
Sourced Ld
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
Education
Salesforce Administrator -
Salesforce
08-2022
Graduate Diploma - Information Communication & Technology
Ara Institute of Canterbury
02-2021
Graduate Certificate - Information Design
Ara Institute of Canterbury
11-2020
Certified Associate Project Manager -
Project Management Institute
Skills
- Content development
- Internal communications
- Photography
- Corporate communications
- Analytics reporting
- Event coordination
- Strategy implementation
- Campaign development
- Business writing
- Strategic messaging
- Graphics development
- Problem-solving
- Problem-solving abilities
- Excellent communication
- Creative thinking
- Verbal and written communication
- Photo editing
- Strategic communications
- Content creation
- Professionalism
- Digital marketing
- Continuous improvement
- Graphic design
- Written communication
- Communication management
- Problem-solving aptitude
- Copywriting
- Event planning
- Information gathering and analysis
- Digital communications
- Campaign management
Certification
Salesforce Administrator
Salesforce Triple Ranger
- Certified Associate in Project Management (CAPM) - Project Management Institute.
- Salesforce Certified Administrator
- First Aid Certification
Timeline
Strategic Communications Advisor /Digital Business Analyst
Lyttelton Port Company
03.2023 - Current
Solutions Consultant
Salesforce Professional Services
11.2022 - 11.2023
Academic Tutor - Masters of Applied Computing
Lincoln University
05.2021 - 10.2021
Business Designer
The Secret Service
02.2006 - 05.2011
Graduate Diploma - Information Communication & Technology
Ara Institute of Canterbury
Certified Associate Project Manager -
Project Management Institute
Senior Technical Recruitment Consultant
Sourced Ld
Salesforce Administrator -
Salesforce
Graduate Certificate - Information Design
Ara Institute of Canterbury
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