Jess Francis Mapa
Auckland,Auckland
Summary
Motivated healhcare worker with a good background of community outreach, advocacy, and professional in patient support. Effective communication, making positive relationships within diverse groups. Focus on team collaboration and adaptability.
Overview
20
20
years of professional experience
Work History
Kaimanaaki Cultural Support
Te Whatu Ora Middlemore Hospital
06.2024 - Current
- Provided guidance and support to patients during hospitalization.
- Provided support for patient initiatives and objectives.
- Assisted in clarifying patient treatment plans.
- Provided transportation services for scheduled appointments.
- Guided recommendations regarding local health providers for health and social needs.
Healthcare worker in schools – Rheumatic fever prevention programme/ Covid-19 Vaccinator under supervision
Turuki Healthcare
12.2021 - 06.2024
- Provide quality, competent care that enhances the well-being of child and their whanau
- Provide care in accordance with the appropriate professional and company standards
- Provide safe and therapeutic environment for patient, visitors and other staff
- To maximise personal development and support the development of colleagues
- To utilise treatment and care resources appropriately
- Ensure vaccinations are completed under the supervision of a clinical professional in charge
- Carrying out Covid-19 vaccinations in a safe and careful manner
Kaiawhia/Health worker
Royal Plunket Society NZ
11.2019 - 12.2021
- Provide support around the health and well-being of mother and child
- Deliver planned delegated care directed by the Plunket Nurse
- Engage with all families and communities
- Provide support based on the needs of a family
- Discuss health related issue with families to help improve family health and knowledge
- Getting to know the different types of services within the community for the benefit of mother and baby
- Working within my scope of practice as a Plunket Kaiawhina
- Data entry
- Administration
- Home visiting
Receptionist
Oakwood Manor Motel
11.2012 - 11.2019
- Greeting guests and potential customers
- Answer all calls, taking messages and making bookings
- Checking in guest in a timely manner
- Checking out guest in a timely manner
- Ensuring guest are comfortable during their stay
- Ensuring guest expectation is reached
- Being ready to go out of your way for guest
- Helping out in other departments if required
- Preparing housekeeping daily task
- Reconciliation of each shift
- Following instructions according to the duty manager
Room Service Attendant
Skycity Hotel
11.2007 - 07.2008
- Preparing trays according to each order
- Ensuring all meals are delivered on time
- Ensuring all meals are hot when delivered
- Taking phone orders
- Memorizing the food menu
- Guarantee guest satisfaction
- Going above and beyond the guest expectations
Housekeeper
SKYCITY Auckland
03.2007 - 10.2007
- Clean rooms in a timely manner and according to your allocation paper
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Dust and polish furniture and equipment
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Be ready to answer any questions to guests
- Ensuring all rooms are brought back in a timely manner
Kitchen Hand
Radius St Joans
02.2005 - 06.2006
- Company Overview: Rest Home & Hospital Care
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Preparing tea, coffee and snacks for morning and afternoon tea
- Being available to help the residents or nurses when necessary
- Rest Home & Hospital Care
Education
NZ Community Health Work and Wellbeing certificate Level 4 -
Whitireia Community Polytechnic
Level 3 Certificate - Contact Centre
NZMA Otahuhu Campus
Auckland11.2011
Skills
- Work effectively as part of a team
- Time management skills
- Interpersonal skills
- Multitasking skills
- Communication skills
- Prioritizing
- Customer satisfaction
Timeline
Kaimanaaki Cultural Support
Te Whatu Ora Middlemore Hospital
06.2024 - Current
Healthcare worker in schools – Rheumatic fever prevention programme/ Covid-19 Vaccinator under supervision
Turuki Healthcare
12.2021 - 06.2024
Kaiawhia/Health worker
Royal Plunket Society NZ
11.2019 - 12.2021
Receptionist
Oakwood Manor Motel
11.2012 - 11.2019
Room Service Attendant
Skycity Hotel
11.2007 - 07.2008
Housekeeper
SKYCITY Auckland
03.2007 - 10.2007
Kitchen Hand
Radius St Joans
02.2005 - 06.2006
Level 3 Certificate - Contact Centre
NZMA Otahuhu Campus
NZ Community Health Work and Wellbeing certificate Level 4 -
Whitireia Community Polytechnic
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