JESS HAZE

My current role is to support our solicitors and legal executives with their day-to-day organisation of legal matters to ensure smooth running across client files and to provide support and genuine service for our clients. My role also includes:

• Managing legal documentation.
• Coordinating client appointments.
• Liaising between clients and legal teams to ensure clarity and efficiency.
• Maintaining filing systems to enhance document retrieval and organisation.
• Planning and executing office social gatherings and events in-house and off-site, social committee
• Managing reception.
• Liaising with contractors to ensure office and office equipment is in working order.
• Organising all office supplies.

• BurgerFuel Head office and Concept Brands. I ensured that all recurring marketing & operations activities ran to a sustainable rhythm and all other activities were well planned, programmed and communicated:
• Proofreading and copy editing all EDMs, internal memos, social and organic media copy, LSM and ISM collateral, print and online advertising media and website content
• Planning, execution and reporting of marketing campaigns
• Assisting in campaign and core photo and video shoots
• Communicating all major marketing and operations activities and updates to franchisees, store managers and staff
• Marketing administration, co-ordination and support
• Management and reporting of all customer feedback platforms and reviews
• Maintaining all marketing and operations databases, platforms and portals
• Maintaining all Concept Brands store tools, videos, checklists and guides
• Supporting the Concept Brands Field Team with tools and reports
• Maintaining crisis communications channels to franchisees, store managers and staff
• Multi-project management
• Internal and external event management
• Bridging marketing and operational capabilities
• Liaising with uniform supplier and managing staff uniform stock
• Managing all store territories, locations and listings online.

• Marketing for BurgerFuel New Zealand. The fundamentals of this role was to drive and execute all marketing activities for our New Zealand market. This included but was not limited to:
• Increasing transactions through detailed marketing execution
• Proofreading and copy editing all EDMs, internal memos, social and organic media copy, LSM and ISM collateral, print and online advertising media and website content
• Executing BurgerFuel Group events and managing brand presence at third party events
• Planning, execution and reporting of marketing campaigns
• Assisting in campaign and core photo shoots and video shoots
• Running "Bite Club". An awards incentive programme for store staff to create and keep a healthy culture, with competitions run throughout New Zealand with transaction driver mechanics
• Driving and administrating key brand marketing platforms through programmes and projects
• Responsible for reporting performance of sales, promotions and products
• Increase brand awareness and create opportunity through managing and maintaining brand presence online - including third party sites
• Assisting with driving the key brand marketing platforms
• Handling customer communications and feedback
• Liaising with uniform supplier and managing staff uniform stock
• Assistance with brand ambassadors and promotions team
• Coordinating nationwide competitions and prizing for customers
• Managing all store territories, locations and listings online.

• Execution of all administrative duties at BurgerFuel Group LTD Head Office:
• Regularly updating the website with everything brand related
• Working closely with the marketing team and other departments on programmes and projects as required for our local markets
• Fielding and sorting customer inquiries
• Organising office events, off-site events and liaising with our brand partners
• Filling out monthly budgets and overseeing ordering for all office supplies.

• Management and running of the Karen Walker O'Connell Street (now relocated to Britomart) retail store.
• High level customer service
• Manager of seven full and part time staff
• Inventory of clothing and daily ordering of stock
• Execution of monthly full store stocktakes.

• Management and running of the only South Island Moochi retail store in New Zealand.
• Manager of six full and part time staff
• High level customer service
• Liaising with stylists
• Inventory of clothing and daily ordering of stock
• Weekly sales incentives
• Monthly stocktakes.

• Huffer Direct Limited Head Office. Sales based role selling direct to retail stores.
• Daily contact with Huffer retail managers and stores
• Receiving and executing store orders
• Liaising with stylists for fashion shoots
• Managing garment repairs and returns.