JESS HIKUROA
Auckland,AUK
Summary
Detail oriented and driven hospitality professional with solid management background looking for a challenging full time position, one of which will make best use of existing skills and experience, whilst enabling further personal and professional development.
Overview
14
14
years of professional experience
Work History
Senior Waiter
SOUL BAR AND BISTRO
09.2020 - Current
- Consistently provided professional and engaging service utilising time management skills and product knowledge to ensure guest satisfaction through busy lunch and dinner services.
- Integral part of training junior team members in sequence of service, section management and POS systems.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Duty Manager
GIRAFFE RESTAURANT
12.2019 - 09.2020
- Responsible for smooth management of breakfast and lunch service over busy summer months
- Utilized strong communication skills to effectively direct front of house team members to provide a high standard of service at all times
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Duty Manager/ Waiter
PUNCH LANE WINE BAR
11.2016 - 08.2019
- Utilized prior experience and applied it to a unique work environment, alternating shifts as either section waiter or shift manager
- Managed cash handling and end of shift cash ups
- Provided professional and engaging service utilizing product knowledge in a fast paced environment
- Managing/taking bookings using res-diary booking system
- Supported other team members to ensure high standard of service at all times.
Restaurant Manager
THE CULPEPER, THE NOURISH GROUP
10.2015 - 10.2016
- Responsible for co-ordination of up to 15 servers and bar staff in a brand new restaurant with a capacity of 80 guests
- Hands on in implementing sequence of service procedures and initial restaurant set up
- Administration duties including but not limited to: rosters, interviewing, recruiting and hiring of staff, implementation of staff training, building and updating beverage lists, menu printing, cash handling and cash ups, identifying and minimizing health and safety risks, adhering to liquor licensing and regulations
- Developed, implemented and managed promotions to promote profitable food and beverage sales
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Duty Manager
EURO/ JERVOIS STEAK HOUSE, THE NOURISH GROUP
10.2013 - 10.2015
- Meeting and greeting guests and organizing table reservations
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Managed cash handling, end of shift cash ups and reports.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Senior Waiter
THE NOURISH GROUP - EURO BAR AND RESTAURANT / JERVOIS STEAK HOUSE
09.2009 - 10.2015
- Displayed enthusiasm and knowledge about the restaurants menu and products
- Consistently provided professional, friendly and engaging service
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Guided guests through menus while demonstrating thorough knowledge of food and beverage
- Routinely supported other areas of the restaurant including supporting other team members in a busy and fast paced environment.
Education
Te Wananga O Raukawa
AUT
Skills
- 14 years top-tier hospitality experience
- Organized and efficient Manager/ FOH team member
- Exceptional customer service
- Cash handling expertise
- Sales experience
- Strong work ethic
- Clear communication skills
References
- Bailey Mullin, Restaurant Manager, Soul Bar and Bistro, +64 22 1957716
- Elizabeth Tierney, Restaurant Manager, Giraffe Restaurant, +64 21 254 4323
Timeline
Senior Waiter
SOUL BAR AND BISTRO
09.2020 - Current
Duty Manager
GIRAFFE RESTAURANT
12.2019 - 09.2020
Duty Manager/ Waiter
PUNCH LANE WINE BAR
11.2016 - 08.2019
Restaurant Manager
THE CULPEPER, THE NOURISH GROUP
10.2015 - 10.2016
Duty Manager
EURO/ JERVOIS STEAK HOUSE, THE NOURISH GROUP
10.2013 - 10.2015
Senior Waiter
THE NOURISH GROUP - EURO BAR AND RESTAURANT / JERVOIS STEAK HOUSE
09.2009 - 10.2015
Te Wananga O Raukawa
AUT
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