Jessie (Jess) Horne
Canterbury,Lincoln
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Waitress
Garden Hotel Restaurant
02.2015 - 06.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender/Service Porter
Pavillions
02.2017 - 03.2019
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Reconciled used supplies against inventories for timely stock replenishment.
Breeding Technician
PIC
03.2019 - 12.2022
- Kept records of animal health, medical treatment and injections and growth progress.
- Stocked, cleaned and disinfected habitats of 120 animals to protect animal health and wellbeing.
- Selected animals for breeding and semen specimens to be used according to knowledge of animals, genealogies and desired offspring characteristics.
- Treated minor injuries and ailments and contacted veterinarians to obtain treatment for animals with serious illnesses or injuries.
- Observed animals in heat to detect approach of estrus and exercised animals to induce or hasten estrus when necessary.
Dairy Farm Assistant
Lincoln University
12.2022 - Current
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Observed animals and notified supervisor of signs of illness.
- Examined animals for signs of sickness and overall herd health.
- Rotated animals between grazing areas to provide enough access to food.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
Education
GED -
Middleton Grange School
Christchurch, NZ11.2018
Skills
- Active Listening
- Microsoft Excel
- Customer Relations
- Report Creation
- Customer Service
- Product Organization
- Delivery Scheduling
- Money Handling Abilities
- Document Control
- Computer Proficiency
Timeline
Dairy Farm Assistant
Lincoln University
12.2022 - Current
Breeding Technician
PIC
03.2019 - 12.2022
Bartender/Service Porter
Pavillions
02.2017 - 03.2019
Waitress
Garden Hotel Restaurant
02.2015 - 06.2017
GED -
Middleton Grange School
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