Jessica Wallace
Warkworth,AUK
Summary
Dynamic Customer Sales Representative with a proven track record at Campus & Co, excelling in product knowledge and customer service. Enhanced store organization and trained new team members, significantly improving the shopping experience. Committed to maintaining high standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Sales Representative
Campus & Co
01.2016 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Provided administrative support to procurement team leaders by confirming that goods received match purchase order/delivery documents.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Trained new team members to equip them with the necessary skills, knowledge, and tools to perform their tasks.
Administrative Assistant
Glasshape
12.2011 - 12.2015
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Customer Service Representative
Powergen
01.2010 - 12.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Handled incoming and outgoing mail
- Managed filing system, entered data and completed other clerical tasks.
Education
Westmount
Tauranga, NZSkills
- Product knowledge
- Inbound call management
- Office administration
- Administrative support
- Scheduling and calendar management
- Database entry
- CRM software expertise
- Stock management
- Market research
- Customer service
Timeline
Customer Sales Representative
Campus & Co
01.2016 - Current
Administrative Assistant
Glasshape
12.2011 - 12.2015
Customer Service Representative
Powergen
01.2010 - 12.2011
Westmount
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