Jess Willow
Queenstown
Summary
Motivated and passionate about the industry I work within, I am looking for my next opportunity to have a positive impact on those around me and create positive change and opportunities for both myself and the role that I am in.
Overview
15
15
years of professional experience
Work History
Guest Services Manager
Ziptrek Ecotours
08.2016 - Current
- Recruiting, training and managing all aspects of the Guest Services Team and department
- Developing and implementing strategies to increase photo and merchandise sales
- Developing and implementing strategies to improve guest experiences and build a return customer base
- Created and updated training manuals
- Annual budget for department (uniform, merch and photo costand revenue, office supplies)
- Accounts payable/Accounts Receivable – using Xero
- Joined Ziptrek in Dec 13 as a Guide. After 2 years of full time I went to part time and continue to Guide casually
Lead Kids Camp Instructor
Carlingford Adventure Centre
04.2013 - 10.2013
- Created weekly itinerary depending on group ability and weather
- Communicated with staff and parents regarding children or activity issues/updates
- Guiding various land and water based activities (kayaking, high ropes, orienteering)
- First Aid meetings
Zipline Guide
Ziptrek Ecotours
06.2012 - 10.2012
Expedition Leader / Multi Activity Instructor
Lough Allen Adventure Centre
11.2008 - 06.2011
- Briefing Staff on group/trip details
- Welcoming/briefing students on arrival
- Once on trip, continuously monitoring group and weather to ensure safety of staff and students
- Running bush craft skills such as fire lighting and shelter building
- Trip debriefs with staff
- Outside of Expedition Trips kayak instructing
Education
Leadership & Performance
QRC Flex.Ability Programme
12.2021
Outdoor Recreation & Leadership
F.E.T.A.C Level 5
07.2011
Skills
- Conflict Resolution
- Strong people skills
- Organisational skills
- Proficient with Xero
- Team management
- Motivated
Timeline
Guest Services Manager
Ziptrek Ecotours
08.2016 - Current
Lead Kids Camp Instructor
Carlingford Adventure Centre
04.2013 - 10.2013
Zipline Guide
Ziptrek Ecotours
06.2012 - 10.2012
Expedition Leader / Multi Activity Instructor
Lough Allen Adventure Centre
11.2008 - 06.2011
Leadership & Performance
QRC Flex.Ability Programme
Outdoor Recreation & Leadership
F.E.T.A.C Level 5
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