Jessalene Eclipse
Rolleston,Canterbury
Summary
Dynamic Shift Supervisor at Dave Whalley with a proven track record in team leadership and customer resolution. Expert in cash handling and task delegation, I foster a collaborative environment that enhances service quality. Passionate about training and motivating staff, I consistently drive operational excellence and maintain high standards in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Dave Whalley
Rolleston, Canterbury
07.2019 - Current
- Supervised daily operations to ensure workflow efficiency and foster team collaboration.
- Trained new team members on safety protocols and operational procedures.
- Resolved customer inquiries and complaints to uphold a positive service environment.
- Provided on-the-job training to new staff members.
- Delegated responsibilities to team members based on strengths to optimize productivity.
- Delegated responsibilities to team members based on strengths to optimize productivity. to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Maintained accurate records of daily transactions and deposits.
Bar Staff Member
Jamie Cadogan and Gareth Cadogan
Ashburton, Canterbury
11.2023 - 09.2024
- Provided excellent customer service in fast-paced bar environment.
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes.
- Prepared and served drinks according to established recipes and standards.
- Maintained cleanliness and organization of bar area throughout shifts.
- Organized and restocked the bar area.
- Managed cash register transactions accurately and efficiently.
- Maintained a clean, organized work area at all times.
Education
Ashburton College
Allenton, CanterburySkills
- Shift management
- Task assignment
- Team leadership
- Cash handling
- Customer support
- Employee engagement
Languages
Filipino
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Bar Staff Member
Jamie Cadogan and Gareth Cadogan
11.2023 - 09.2024
Shift Supervisor
Dave Whalley
07.2019 - Current
Ashburton College