JESSBEN P. BENOY
Ellerslie,New Zealand
Summary
Dynamic Desktop Engineer with a proven track record at DATACOM, specializing in system administration and network security. Leveraged technical support expertise and excellent communication skills to enhance end-user satisfaction and operational efficiency. Demonstrated ability to implement innovative solutions, achieving significant improvements in system performance and user training.
Overview
10
10
years of professional experience
Work History
DESKTOP ENGINEER
DATACOM
, New Zealand
04.2024 - 07.2024
- Documented and updated technical procedures, user guides, and policies for desktop support.
- Monitored performance of servers and workstations to ensure optimal operating conditions.
- Implemented and maintained VoIP systems, improving communication efficiency.
- Resolved printer, scanner related problems by troubleshooting hardware, software issues.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
DESKTOP ENGINEER
DATACOM
, New Zealand
11.2023 - 03.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Performed system maintenance tasks such as virus scans, disk defragmentation, and patch installations.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Conducted training sessions for staff on new software and hardware, enhancing productivity.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Created user accounts, set up email accounts, and provided initial training to new employees on basic computer operations.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Evaluated software or hardware to recommend improvements or upgrades.
- Ensured compliance with company policies regarding data security.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
DESKTOP ENGINEER
DATACOM
Auckland, New Zealand
09.2023 - 11.2023
- Provide technical support and troubleshooting for desktop hardware and software issues for end-users across the organization
- Install, configure, and maintain operating systems, applications, and desktop environments to ensure optimal performance
- Collaborate with IT teams to deploy and manage desktop virtualization solutions
- Conduct regular system updates, patches, and security checks to maintain compliance and protect against vulnerabilities
- Assist in the setup and maintenance of network connectivity, including printers, VoIP phones, and mobile devices
- Document support processes and maintain an up-to-date knowledge base to enhance team efficiency
- Train and assist users in the effective use of hardware and software tools
- Participate in projects related to system upgrades and new technology implementations
Field Service Engineer
DATACOM
Auckland, New Zealand
09.2022 - 09.2023
- Replacing the printers, troubleshooting the network issues, Live monitoring on flight deck powered by Elenium automation
- Monitoring the battery levels
- Logging the JIRA ticket and help them resolving the issue by giving Elenium automation assistance as per their necessity
- Handling Cherwell ticket, attending the ticket within 15 minutes and resolving it within the standard time
- Test printing & check for printer alignments on the devices before it gets ready to go live on floor
- Upgrading the printers firm ware whenever replacing the printers
- Monitoring the internal battery volt
- Using multimeter
- Packing & unpacking the battery inside the canister’s if the battery level is too weak
- Updating & maintaining the stock level and request for stock on printer papers
- Running the SSL certificate for the device to identify CUSS network which is hidden & used only by the Kiosk’s
- Assisted in Assembling & dismantling the kiosks for repairing
- Also worked in Auckland Airport BT EUC, replaced hardware’s, as per customer request & necessity
- Replaced the old laptops with new ones as per the organization norms
- Building corporate laptops as per the organization standards
- Testing the meeting rooms once in a week
- Worked in SSCM for remotely resolving the customer issues, like installing the software’s, enable the software which needs the license
- Setting up the desktop, docking station, monitor arms, network connection
- Worked with Active directory, updating the device status, enabling certain privileges to the users as per request, adding them to certain Group policy
- Helping them reset their password in certain cases
- Replacing users Existing mobile phone with old phone
- Worked with Microsoft windows azure for updating the device status like adding the user’s laptop & mobile phone status as its under organization policy
- Helped customers resolving the problems in MFA login issues
- Did new users account setup including setting up their hardware’s and its associated accounts installing the required software’s requested for their job profile as per ticket besides guide them in setting up the account’s
- Worked for ASB project in replacing 150 docking station including monitor arm
ELECTRONICS & COMMUNICATION ENGINEER
Kuwait Oil Company Ahmadi Hospital
Ahmadi, Kuwait
02.2019 - 10.2021
- Company Overview: under contract of Kuwait Al-Soqoor for Security & Protection Co
- Handled integration of software components and provided software releases to support calibration, engine performance and product development
- Validated the development of platform specific software code, software parameter definition and software verification to meet QA standards
- Supported design reviews, and the development of Failure Mode Effect Analysis and Design Validation Planning and Review Programs
- Handled Attendance Machine Zk times 1.0 Administration, Data Entry, Data Validation, Networking of the devices installed all through the hospital in certain departments
- Designed Duty shifting in the software, Uploading and downloading of the data retrieved, updating the database, storing the database in the system
- Devised requirements for improvement and modification of work and procedures
- Monitoring and maintaining staff data’s, dealing with their technical issues faced on the work floor in both software side & hardware, troubleshooting the devices, calibrating the devices
- Carried out surveys to determine the condition of existing systems and made recommendations for further improvement, Effective contributor beating deadline and targets
- Administering the work done by the team members, validating, analyzing, rectifying the faults, remapping the work if needed
- Conducting meetings, presentation regarding the awareness among the members for better production & improving the quality of work
- Concentration to keep track of several design elements and technical characteristics when designing and developing electronic products and components
- Initiative and drive to complete tasks quickly and efficiently
- Interpersonal skills to work well within a team environment during the manufacturing process to ensure plans are correctly implemented
- Speaking skills to clearly explain their reasoning and designs to provide instructions during development and production
- Managing, monitoring the performance of and working as part of a team of communication engineers and planners
- Agreeing project budgets, timescales and specifications with clients and managers
- Liaising with suppliers, customers, directors, and other teams of staff
- Under contract of Kuwait Al-Soqoor for Security & Protection Co
ASSISTANT PRODUCTION ENGINEER
Kondody Motors India Pvt. Ltd.
, India
09.2017 - 12.2018
- Advise manufacturing teams on site to facilitate workflow implementation
- Assist in conducting pre-commissioning inspections
- Assist in drafting production workflows for projects
- Assist in equipment coding to ease segregation of products and equipment in the production workflow
- Designing new equipment, processes, procedures, and systems
- Purchasing and installing equipment
- Repairing equipment
- Responding to breakdowns
- Investigating production problems
- Making improvements to current operations to enhance efficiency
- Supervising engineering and technical staff
- Accounting of the time taken for the completing a particular job assigned
- Comparing the time taken for completion of the task with the general time allocated for the work, if the time taken is exceeding the normal time scale hence it will be discussed with the worker
- Examining the job done on weekly basis, submitting the reports to the Plant Engineer for verification
- Preparing the plan for the next day production to make the allocation of work for the workers for the next day
- Checking of the work done periodically for accomplishing the daily product target, informing the concern staff in charge regarding the material shortage if any
- Determine how many workers are needed to man the production line
- Train, supervise, provide safe access & egress routes
- Provide facility for refreshments, Portable water, refreshment rooms Portable cabins etc
- Follow and adhere to all state, federal and company enforced safety rules and regulation
HSE Officer
KOOHEJI Technical Services
, Bahrain
10.2017 - 12.2017
- It was a shutdown project on Rehabilitation of Minor Sewerage Pumping Stations
- Daily reporting to the safety manager
- Conducting toolbox talk
- Perform safety induction for new arrivals at site
- Ensure that all persons were made aware of precautionary measures while performing works
- Monitor HSE control of the work site and operation of the project safety plan
- To ensure all accident and dangerous occurrences are report and necessary remedial action has taken
- Monitoring the Presence of oxygen observing the Presence of harmful gases inside the trench
- Monitor all lifting activities ensuring the suitability from a safety point of view and hired
- Conducting regular and surprise inspection
- Conducting fire drills monthly
- Anticipating potential problem area and analyses and recommend solutions or corrective actions
- Providing and training all the employees regarding the usage of PPE
- Reporting Near misses made mandatory
- Auditing production, keeping on the lookout for any unsafe behavior or breaks in regulations
- Assessing risk and possible safety hazards of all aspects of operations
- Creating analytical reports of safety data
- Inspecting production equipment and processes to make sure they are safe
- Ordering repairs for unsafe and/or damaged equipment
- Participating in continuing education to update knowledge of health and safety protocols and techniques
- Creating safety plans that include suggested improvements to existing infrastructure and business processes
- Sharing information, suggestions, and observations with project leadership to create consistency in safety standards throughout the production team and the entire company
- Meeting company health and safety goals
- Investigating causes of accidents and other unsafe conditions on the job site
- Liaising with law enforcement and other investigators who are present at the time of a serious accident
- Finding the best way to prevent future accidents
- Reviewing and reporting on the staff's compliance with health and safety rules and recommending
SAFETY OFFICER
Cochin Shipyard
Cochin, India
10.2015 - 08.2017
- Daily reporting to the safety manager
- Conducting toolbox talk
- Perform safety induction for new arrivals at site
- Ensure that all persons were made aware of precautionary measures while performing works
- Monitor HSE control of the work site and operation of the project safety plan
- To ensure all accident and dangerous occurrences are report and necessary remedial action has taken
- Familiar with major safety programs like JHA, LOTO, and RISK ASSESSMENT etc
- On daily basis I shall ensure that all operatives including subcontracts or working in a safe manner and complying with safety regulations
- Presenting safety principles to staff in meetings or lecture-type training sessions
- Monitor all lifting activities ensuring the suitability from a safety point of view and hired
- Conducting regular and surprise inspection
- Conducting fire drills monthly
- Anticipating potential problem area and analyses and recommend solutions or corrective actions
- Monitor plant commissioning and pre-commissioning activities
- Providing and training all the employees regarding the usage of PPE
- Reporting Near misses made mandatory
- Participating weekly walk-through inspection with project management team
SUB ENGINEER
KERALA STATE ELECTRICITY BOARD
, India
07.2015 - 08.2015
GRADUATE TRAINEE
KERALA STATE ELECTRICITY BOARD
, India
12.2014 - 06.2015
- Handled PLCC, SCADA, MUX, EXCHANGE, RTU, PLCC PANELS, Office file Maintenance and Management, DCPC, LEAD Acid and Plant A batteries, WAVE TRAPS, LMDU, MDF
- Office management, maintaining database, material approvals submission works, site- supervising co-ordination with the clients
- Checking the reading of panel’s trips and calibrating the signals into effective mode
- Panel commissioning and pre-commissioning
- Getting permit for work also the permit for working under live overheads
Education
Cloud Computing & Networking - Innformation Technology
NZSE
Auckland, NZ08-2025
NEBOSH - Safety Engineering
UK
01.2016
Bachelor of Engineering - Electronics & Communication Engineering
Paavaai Group of Institutions
Namakkal, Salem01.2014
12th Standard - Math’s & Biology
St. Thomas school
Indirapuram, New Delhi01.2010
10th Standard - S.S.L.C
Don Bosco High school
Puthupally, Kottayam, Kerala01.2008
Skills
- Proficient in Windows and macOS environments
- VPN configuration
- Mobile device management
- Application deployment
- Software installation
- System administration
- Network security
- End-user training
- Remote desktop management
- Technical support
- Installations
- Ticketing systems
- Help desk experience
- Asset management
- Patch management
- Computer updates
- Device driver management
- Hardware and software installation
- Strong knowledge of Active Directory
- VPNs
- Network protocols
- Excellent problem-solving skills
- Excellent communication skills
- Experience with desktop virtualization technologies
- Familiarity with ITIL best practices
- Incident management
- Embedded system
- Computer networks
- Safety work
- Study building, equipment, procedures, and records of accident
- Point out safety hazards
- Draw up plan for regular maintenance of machinery
- Teach safe habits to workers and managers
- Write and revise safety regulation codes
- Plan and conduct industrial hygiene research
- Maintained and repaired electrical and electronics equipment
- Basics of C
- C
- Basics visual studio
Languages
- English
- Hindi
- Malayalam
- Tamil
Extracurricular Activities
Acted as the secretary of the association organized in our college. Got first place in inter college Basketball match in first semester & third place in Fifth semester, also got second in Zonal Basketball match in seventh semester. Member of English literary society in our college. Secretary of Zion club conducted by the students of ECE department of Paavai Institutions. Got the best outstanding student award. Got first in QUIZ competition held in Paavai Institutions.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge. In Addition, I will dedicate myself to my work and I will discharge my duties in proper time with more care and responsibility.
Activities
- Done Project on MEDICAL EXPIRY DETECTOR.
- Undergone an IN-PLANT TRAINING in Jain TV. Noida New Delhi.
- Attended the workshop on 'MSP430' held in PSG College of Technology, Coimbatore.
- Participated in WINDOWS APPFEST conducted by Microsoft.
- Participated in Tech sparks conducted by Microsoft.
- Presented a Paper presentation on New Media player in Paavai Institutions.
- Participated in Microsoft App fest held at Paavai Institutions.
Personal Information
- Blood Group: B
- Date of Birth: 07/19/91
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Christian
- Visa Status: PERMANENT RESIDENT
References
References available upon request.
Timeline
DESKTOP ENGINEER
DATACOM
04.2024 - 07.2024
DESKTOP ENGINEER
DATACOM
11.2023 - 03.2024
DESKTOP ENGINEER
DATACOM
09.2023 - 11.2023
Field Service Engineer
DATACOM
09.2022 - 09.2023
ELECTRONICS & COMMUNICATION ENGINEER
Kuwait Oil Company Ahmadi Hospital
02.2019 - 10.2021
HSE Officer
KOOHEJI Technical Services
10.2017 - 12.2017
ASSISTANT PRODUCTION ENGINEER
Kondody Motors India Pvt. Ltd.
09.2017 - 12.2018
SAFETY OFFICER
Cochin Shipyard
10.2015 - 08.2017
SUB ENGINEER
KERALA STATE ELECTRICITY BOARD
07.2015 - 08.2015
GRADUATE TRAINEE
KERALA STATE ELECTRICITY BOARD
12.2014 - 06.2015
Cloud Computing & Networking - Innformation Technology
NZSE
NEBOSH - Safety Engineering
UK
Bachelor of Engineering - Electronics & Communication Engineering
Paavaai Group of Institutions
12th Standard - Math’s & Biology
St. Thomas school
10th Standard - S.S.L.C
Don Bosco High school
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