Jesse Smith
Hastings,HKB
Summary
Professional customer service agent with over five years of experience. Computer-literate, adept at managing multiple tasks, working with customers and providing support to team members. Willing and able to learn and co-operate fast. Also adept in physical work.
Overview
7
7
years of professional experience
Work History
Packer
T&G Global
06.2025 - 07.2025
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Adjusted machine settings to accommodate different items and packaging materials.
- Monitored packaging machinery to make needed adjustments.
- Inspected items for defects and damage.
- Placed items into bags, boxes or other containers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Customer Service Agent
Te Taiwhenua O Heretaunga
08.2018 - 07.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Education
No Degree - Information Technology
Flaxmere College
Flaxmere, NZ12-2015
Skills
- Quickly learns and applies new concepts
- Effective communication
- Strong attention to detail
- Analytical problem-solving
Languages
English
Interests
- Acting and theatre
- Psychology and philosophy
- Writing
- Video games
Timeline
Packer
T&G Global
06.2025 - 07.2025
Customer Service Agent
Te Taiwhenua O Heretaunga
08.2018 - 07.2024
No Degree - Information Technology
Flaxmere College
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