Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Jesse Tarawhiti

Hamilton,WKO

Summary

Adept at fostering team unity and enhancing customer satisfaction, I significantly boosted loyalty at Coro Traders B.p Connect. With expertise in food safety and exceptional leadership, I spearheaded initiatives that improved service efficiency and financial stability, mastering both the art of barista and the science of effective team management.

Overview

18
18
years of professional experience

Work History

Cafe Team Leader

Coro Traders B.p Connect
09.2006 - Current
  • Developed strong relationships with customers, resulting in increased loyalty and repeat business.
  • Assisted customers with menu selections, providing detailed information about ingredients and preparation methods for informed decisionmaking.
  • Conducted regular performance reviews for team members, offering constructive feedback and setting clear goals for personal growth within the company.
  • Maintained high standards of food safety by enforcing strict adherence to sanitation guidelines among all team members.
  • Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
  • Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
  • Boosted team productivity through effective delegation of tasks and consistent communication with staff members.
  • Oversaw daily financial transactions, including accurate cash handling, end-of-day reconciliation, and timely deposits for improved financial stability.
  • Collaborated with kitchen staff to ensure timely delivery of food orders and maintained quality levels for the best customer experience.
  • Resolved customer concerns promptly and professionally, leading to an increase in overall satisfaction rates.
  • Fostered a positive work environment by addressing conflicts immediately, promoting open communication among staff members, and recognizing exceptional performance.
  • Implemented employee training programs that emphasized teamwork, customer service skills, and product knowledge for a more knowledgeable staff base.
  • Collaborated with management to develop promotional strategies that drove sales and attracted new customers to the cafe.
  • Streamlined cafe operations by identifying areas for improvement and implementing necessary changes in processes and procedures.
  • Increased average transaction value by introducing upselling techniques to the team members during sales interactions.
  • Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
  • Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Education

Hamilton Fraser High School
Hamilton, WKO

Skills

  • Food safety
  • Team management
  • Barista expertise
  • Product presentation
  • Promotions planning
  • Customer service
  • Food preparation
  • Sanitation standards
  • Staff leadership
  • Food presentation
  • Operations management
  • Food storage
  • Team development
  • Quality control
  • Sales leadership
  • Staff motivation
  • Staff supervision
  • Cost controls
  • Sales planning
  • Purchasing
  • Waste reduction
  • Equipment management
  • Health inspections
  • Ordering supplies
  • Facility maintenance
  • Cost control
  • Department growth
  • Food safety management
  • Time management
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking ability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Cash handling
  • Safety procedures
  • Microsoft Excel
  • Operational efficiency
  • Cooking techniques
  • Hygiene practices
  • Team building
  • Task prioritization
  • Safety training
  • Worker training
  • Cooking
  • Food and beverage service
  • Self motivation
  • Analytical thinking
  • Conflict resolution
  • Food safety compliance
  • Kitchen equipment operation and maintenance
  • Goal setting
  • Professionalism
  • Staff management
  • Kitchen equipment operation
  • Task delegation

Accomplishments

I was also nominated as Cafe team leader of the year for my region and I won it.

Additional Information

I am a wife and a mother to 5 beautiful kids. Although I may live a hectic busy schedule. I have always managed to complete and achieve my goals at work with the highest quality of standards as I pride myself in exactly just that, my work ethics. I am a great multi tasker and have the ability to adapt to any given situation and environment. I have always been punctual and having time off is a rare occasion. I am someone who is dedicated and committed to my work and never fails to help out wherever and whenever needed. I am reliable and definitely someone you can depend on to show up everyday. I have great communication skills and years of customers service experience up my sleeves. Customers are essential to the business and i believe the reason to a successful company. I am a quick learner and very efficient. I am also a team player who believes that to be successful you must have a great team behind you that supports you and vice versa. I am very pedantic on health and food safety, that is a priority that I encourage within the work place. Analysing sales and waste figures is 1 of many of my skills set that I implement on the daily. Also budget control when ordering my stock. I am confident and competent in using Microsoft edge. I believe that I would be a great asset to the team and business.

Timeline

Cafe Team Leader

Coro Traders B.p Connect
09.2006 - Current

Hamilton Fraser High School

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Jesse Tarawhiti