Jesse Tarawhiti

Cafe Team Leader

Coro Traders B.p Connect

09.2006 - Current

Developed strong relationships with customers, resulting in increased loyalty and repeat business.
Assisted customers with menu selections, providing detailed information about ingredients and preparation methods for informed decisionmaking.
Conducted regular performance reviews for team members, offering constructive feedback and setting clear goals for personal growth within the company.
Maintained high standards of food safety by enforcing strict adherence to sanitation guidelines among all team members.
Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
Boosted team productivity through effective delegation of tasks and consistent communication with staff members.
Oversaw daily financial transactions, including accurate cash handling, end-of-day reconciliation, and timely deposits for improved financial stability.
Collaborated with kitchen staff to ensure timely delivery of food orders and maintained quality levels for the best customer experience.
Resolved customer concerns promptly and professionally, leading to an increase in overall satisfaction rates.
Fostered a positive work environment by addressing conflicts immediately, promoting open communication among staff members, and recognizing exceptional performance.
Implemented employee training programs that emphasized teamwork, customer service skills, and product knowledge for a more knowledgeable staff base.
Collaborated with management to develop promotional strategies that drove sales and attracted new customers to the cafe.
Streamlined cafe operations by identifying areas for improvement and implementing necessary changes in processes and procedures.
Increased average transaction value by introducing upselling techniques to the team members during sales interactions.
Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Monitored food inventory and supplies to prevent waste.
Monitored food preparation, production, and plating for quality control.
Directed food preparation and cooking activities to meet health and safety standards.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.