Summary
Overview
Work History
Skills
Affiliations
Accomplishments
References
Timeline
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Jesse Tuiala

Auckland,AUK

Summary

Reliable and versatile, i love learning new things and putting them to good use! with a broad range of knowledge, i'm community minded and always eager to lend a helping hand while trying my hardest to make positive impact wherever i go.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Recycle Boutique
Auckland CBD, Auckland
12.2022 - Current
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Developed and maintained store policies and procedures.
  • Resolved customer complaints in a professional manner.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Drafted detailed reports on store performance for upper management review.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Monitored employee performance and provided feedback on a regular basis.
  • Supervised cash drawer balances and deposits of store receipts.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Security Supervisor

ADS Security
Auckland CBD, Auckland
12.2021 - 12.2022
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Reviewed incident reports submitted by subordinates for accuracy and completeness.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Led security team and contributed to on-call shifts.
  • Managed security staff schedules for shifts, minimizing overtime costs.

Transport Specialist

Fliways
Auckland Airport, Auckland
06.2020 - 08.2021
  • Provided guidance on the use of appropriate equipment for various types of cargo transportation.
  • Supervised loading and unloading activities at warehouse facilities.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Commercial Construction Laborer

NZIS
Grey Lynn, Auckland
06.2017 - 12.2017
  • Carried heavy equipment and tools between work areas.
  • Cleaned up debris at job sites using shovels and wheelbarrows.
  • Installed insulation on walls and ceilings.
  • Applied protective coatings like paint to surfaces of buildings as needed.

Skills

  • Retail Employee Training
  • Shift Scheduling
  • Performance monitoring
  • Retail Operations
  • Cost Control
  • Coaching and Mentoring
  • Deescalation
  • Heavy Lifting
  • Problem Solving
  • Decision-Making
  • Strategic Planning

Affiliations

  • Rugby Player
  • Drummer
  • Coaching
  • Boxer

Accomplishments

  • Blues U20s development squad
  • Samoa U20s Rugby squad
  • Pakipaki Drumming trophy

References

References available upon request.

Timeline

Retail Store Manager

Recycle Boutique
12.2022 - Current

Security Supervisor

ADS Security
12.2021 - 12.2022

Transport Specialist

Fliways
06.2020 - 08.2021

Commercial Construction Laborer

NZIS
06.2017 - 12.2017

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Jesse Tuiala