Jessica Arlett
Queenstown,OTA
Overview
7
7
years of professional experience
Work History
Ski Lift Operator
NZ Ski
06.2025 - Current
- Greeting guests and helping them load and unload the chairlift.
- Operating lift machinery safely and resolving technical issues.
- Managing queues during peak times and verifying ticket authenticity.
- Performing lift inspections at opening and closing times.
- Coordinating with ski patrol to report hazards and injuries.
- Providing guests with trail, facility, and general resort information.
Client Account Manager
Scarlet Branding Ltd
03.2023 - 06.2025
- Built strong client relationships by responding to inquiries, identifying needs, and resolving complaints.
- Maintained accurate purchasing and invoicing through organized record-keeping.
- Prepared quotes and recommended tailored product and service solutions.
Barista
Luna Bakehouse
04.2022 - 10.2022
- Prepared hot and cold beverages quickly and consistently.
- Delivered friendly customer service to create a welcoming environment.
- Kept workspace clean and organised for efficiency and safety.
- Promoted products and upselling opportunities.
- Handled transactions using POS systems.
Front of House Supervisor
Ferg Foods Limited
11.2021 - 03.2023
- Delivered attentive service and resolved customer concerns promptly.
- Trained new staff in procedures, service standards, and barista skills.
- Handled cash and completed opening/closing duties accurately.
- Crafted high-quality and specialty coffee beverages.
- Managed inventory and maintained optimal stock levels.
Supermarket Assistant
Waitrose & Partners
03.2018 - 10.2020
- Assisted with store opening and closing procedures.
- Trained new team members on best practices and routines.
- Delivered prompt, friendly service at checkout.
- Restocked shelves to maintain visual appeal and availability.
- Coordinated inbound deliveries and grocery collections.
- Handled front desk queries and telephone inquiries.
Education
Bachelor of Arts - History & Politics
University of Auckland
Auckland, New Zealand05-2024
Skills
- Customer service excellence
- Adaptive problem-solving
- Team collaboration
- Written & verbal communication
- Multi-tasking
- Time-management
Timeline
Ski Lift Operator
NZ Ski
06.2025 - Current
Client Account Manager
Scarlet Branding Ltd
03.2023 - 06.2025
Barista
Luna Bakehouse
04.2022 - 10.2022
Front of House Supervisor
Ferg Foods Limited
11.2021 - 03.2023
Supermarket Assistant
Waitrose & Partners
03.2018 - 10.2020
Bachelor of Arts - History & Politics
University of Auckland