Overview
Work History
Education
Skills
Timeline
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Jessica Arlett

Queenstown,OTA

Overview

7
7
years of professional experience

Work History

Ski Lift Operator

NZ Ski
06.2025 - Current
  • Greeting guests and helping them load and unload the chairlift.
  • Operating lift machinery safely and resolving technical issues.
  • Managing queues during peak times and verifying ticket authenticity.
  • Performing lift inspections at opening and closing times.
  • Coordinating with ski patrol to report hazards and injuries.
  • Providing guests with trail, facility, and general resort information.

Client Account Manager

Scarlet Branding Ltd
03.2023 - 06.2025
  • Built strong client relationships by responding to inquiries, identifying needs, and resolving complaints.
  • Maintained accurate purchasing and invoicing through organized record-keeping.
  • Prepared quotes and recommended tailored product and service solutions.


Barista

Luna Bakehouse
04.2022 - 10.2022
  • Prepared hot and cold beverages quickly and consistently.
  • Delivered friendly customer service to create a welcoming environment.
  • Kept workspace clean and organised for efficiency and safety.
  • Promoted products and upselling opportunities.
  • Handled transactions using POS systems.

Front of House Supervisor

Ferg Foods Limited
11.2021 - 03.2023
  • Delivered attentive service and resolved customer concerns promptly.
  • Trained new staff in procedures, service standards, and barista skills.
  • Handled cash and completed opening/closing duties accurately.
  • Crafted high-quality and specialty coffee beverages.
  • Managed inventory and maintained optimal stock levels.

Supermarket Assistant

Waitrose & Partners
03.2018 - 10.2020
  • Assisted with store opening and closing procedures.
  • Trained new team members on best practices and routines.
  • Delivered prompt, friendly service at checkout.
  • Restocked shelves to maintain visual appeal and availability.
  • Coordinated inbound deliveries and grocery collections.
  • Handled front desk queries and telephone inquiries.

Education

Bachelor of Arts - History & Politics

University of Auckland
Auckland, New Zealand
05-2024

Skills

  • Customer service excellence
  • Adaptive problem-solving
  • Team collaboration
  • Written & verbal communication
  • Multi-tasking
  • Time-management

Timeline

Ski Lift Operator

NZ Ski
06.2025 - Current

Client Account Manager

Scarlet Branding Ltd
03.2023 - 06.2025

Barista

Luna Bakehouse
04.2022 - 10.2022

Front of House Supervisor

Ferg Foods Limited
11.2021 - 03.2023

Supermarket Assistant

Waitrose & Partners
03.2018 - 10.2020

Bachelor of Arts - History & Politics

University of Auckland

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Jessica Arlett