Jessica Bland

CONCERT ADMINISTRATION

• Streamlined office operations by implementing efficient administrative systems and procedures.
• Reduced overhead costs through careful budget management and resource allocation through the various selections of morning tea items provided to customers before concerts.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into a digital database.
• Answered phones in a quick, friendly, patient and competent manner
• Effectively Maintained customer relationships by handling their requirements effectively and professionally.
• Assisted customers with concert bookings and answered any questions that they may have regarding concerts throughout the concert season
• Making outgoing phone calls to customers and groups.
• Effectively used the in-house ticketing system, PatronBase and was the main person to go to person for PatronBase questions. This includes creating & managing bookings, assisting customers with account queries, maintaining databases, pulling & understanding reports, problem solving any technical issues.
• Kept our ticketing system up to date with venue details, capacities, loading & editing of all events. Other ticket related duties to assist our ticketing department.
• Researched and sourced catering supplies, ensuring timely deliveries and stock takes when required.
• Assisted the Concert Manager when requested, providing high-level administrative support, carrying out tasks as instructed.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Managed over 60 customer calls per day.
• Highest rate of sales in the company

MARKETING

• While there was no Marketing Manager, I was the point of call of all media and marketing questions. In this position, I completed all general marketing jobs such as: the upkeep of the social media channels, and the website, press releases to various media outlets nationwide, Photoshop.
• Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
• Assisted the Marketing manager with general marketing jobs including training, website upkeep and running social media channels.
• Using the back side of the website to create events which get loaded on both the website and onto Patronbase which we use to sell tickets to customers.

• Overlooked interactive exhibition and activity spaces
• Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
• Participated in team-building activities to enhance working relationships
• Maintained energy and enthusiasm in a fast-paced environment
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Resolved problems, improved operations and provided exceptional service
• Oversaw daily operations to ensure high levels of productivity
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Developed and maintained courteous and effective working relationships
• Adhered to social distancing protocols and wore mask or face shield
• Trained new employees on exhibition spaces, pointing out safety mechanisms and features
• Assisted with selling tickets, retail sales and annual pass memberships.

• Contributed to event operations to support the overall delivery of events
• Provided food and beverage service, cash handling, EFTPOS, Point of Sale functions, merchandise and ushering roles
• Adhered to theatre and venue protocol / procedures and facilitates the evacuation of the venues in the case of an emergency
• Participated in relevant projects, when necessary, with other sections on a project basis to deliver high quality innovative activities and projects as appropriate
• Maintained positive and collaborative working relationships internally and externally
• Ensured effective communication is provided to internal and external customers
• Collaborated with team members to provide a memorable and positive experience for patrons.
• Enhanced customer satisfaction by providing efficient and courteous service.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
• Handled cash transactions accurately, ensuring proper documentation for financial records.
• Participated in training programs to stay current on industry best practices and company policies.
• Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Provided exceptional customer service by promptly addressing guest needs and requests.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Organized and collaborated with team members to create a safe and fun space for adults and seniors with disabilities
• The main point of call for group members and their carers
• Planned weekly activities for the group to do together.
• Enhanced group dynamics by skillfully facilitating communication and collaboration among members
• Created a supportive environment by fostering trust, empathy, and mutual respect among participants
• Collaborated with team members on program planning, incorporating evidence-based approaches for optimal results
• Oversaw support groups for 16 clients suffering from various disabilities