Hi, I’m
Jessica Cormack
Auckland,Swanson
Summary
Knowledgeable financial and general administrator with over 14 years of experience in multiple industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Displays professionalism and willingness to succeed in every opportunity.
Overview
18
years of professional experience
Work History
Morrisons Funeral Home
Funeral Director and Mortician
05.2021 - Current
Job overview
- Arranged funeral or memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, coroners, and members of clergy to coordinate final arrangements.
- Mortician duties as required.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, rest homes, hospitals and morgues.
- Averaged 5 funerals a week for the past 2 years.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Secured and filed burial permits.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Ensured viewings between loved ones and their families ran smoothly.
- Assisted with mortuary duties, including dressing, casketing, cosmetology and other duties.
- Assisted our registered embalmers with embalming of loved ones.
- Professional grade grooming of hearse fleet.
- Construction of pre-cut caskets, these are various shapes, sizes and materials.
Grief Support Services
Funding Administrator
04.2019 - 10.2019
Job overview
- Maintain up to date knowledge of possible funding organisations/ grants available.
- Maintain the funding application calendar, including funder deadlines.
- Liaise with Board Funding Officer around planning future funding applications and prepare agreed funding resolutions for the monthly Board meeting.
- Maintain communication with funders during the process of planning and submitting applications through to achieving funders’ accountability requirements.
- Plan details of upcoming funding applications, allocating budgeted future expenses to each application.
- Prepare spreadsheets of costings/expenses to submit with funding applications.
- Prepare and update Grief Support information and narrative documents, to accompany funding applications, as approved by Team Leader.
- Maintain funding application summary spreadsheet.
- Prepare and submit funding applications in a timely manner.
- Take minutes at monthly board meeting.
Prestige Motorcycles
Small Business Co-Owner
10.2016 - 10.2018
Job overview
- My spouse at the time was the director of the company, I provided support as and when needed.
- Customer relations - face to face customer service.
- Booking service jobs with the service department.
- Accounts Payable and Account Receivable, preparing all documentation for the company Accountant.
- End of Month account reconciliation.
- Credit Control.
- Helping to organise Motorcycle Rally days for Charity
- General office administration - filing, running errands and daily banking.
Family Boats
Finance And General Administrator
10.2015 - 09.2016
Job overview
- Accounts Payable and Account Receivable, preparing all documentation for the company Accountant.
- End of Month account reconciliation.
- Credit Control.
- Customer relations face to face customer service.
- Monthly invoicing/statements.
- General administration duties, including PA work for the Managing Director and General Manager.
- Daily banking.
- Receive all money into the business via cash and online.
- Filing and maintaining office order.
Mission Heights Junior College
Financial Administrator
09.2014 - 09.2015
Job overview
- Updated daily transaction records to assist with payroll and billing administration.
- Reception cover.
- Accounts Payable and Receivable.
- End of Month account reconciliation.
- Complete applications for funding and sponsorship.
- Send monthly invoices to families and other creditors.
- Monitor all account balances and term deposits.
- Handle all inquiries regarding fees and payments.
- Organised and coordinate all school trip buses.
- Provide support with fundraising.
- This was a Maternity Leave Cover Role
- Completed clerical and data entry tasks to optimize financial procedures.
Stihl Shop - Auckland Central
Small Business Co-Owner
06.2011 - 03.2015
Job overview
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Promoted business via social media to generate leads and maximize brand identity.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Arranged and managed booking in customers ride-on mowers and all Stihl Shop gear for servicing.
Yellow
Various Roles
10.2005 - 12.2011
Job overview
- Customer Support Representative October 2005 - October 2007
- Key Accounts Sales Administrator October 2007 - July 2011
- Sales Administrator (contract) August 2011 - December 2011
- Training for the Customer Support role was provided by Telecom (when Yellow Pages was associated)
Skills
- Excellent Time Management
- Broad Financial Administration Knowledge
- Great Work Ethic
- Friendly disposition
- Ability to Multi Task
- Range of Administration Experience
Timeline
Funeral Director and Mortician
Morrisons Funeral Home
05.2021 - Current
Funding Administrator
Grief Support Services
04.2019 - 10.2019
Small Business Co-Owner
Prestige Motorcycles
10.2016 - 10.2018
Finance And General Administrator
Family Boats
10.2015 - 09.2016
Financial Administrator
Mission Heights Junior College
09.2014 - 09.2015
Small Business Co-Owner
Stihl Shop - Auckland Central
06.2011 - 03.2015
Various Roles
Yellow
10.2005 - 12.2011
Similar Profiles
Savannah StoneSavannah Stone
Apprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral HomeApprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral Home
Colton MattocksColton Mattocks
Assistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral HomeAssistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral Home
Kyle WrightKyle Wright
Funeral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral HomeFuneral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral Home
Julia StuthridgeJulia Stuthridge
Rewash Lead at Taylors LaundryRewash Lead at Taylors Laundry
Alazae GreeksAlazae Greeks
Retail Assistant at KmartRetail Assistant at Kmart