Summary
Overview
Work History
Education
Skills
Travelling
Timeline
Generic

Jessica Cribb

Auckland,North Shore

Summary

Motivated individual with experience in customer service and office administration. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Office Administrator

Express Plumbing
02.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled jobs & coordinated with the technicians
  • Managed vehicle maintenance
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Preparing hours for payroll
  • Invoicing of complete jobs

Callcentre/Administration

Plumbquick
09.2022 - 02.2023
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of plumbing and services.
  • Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
  • Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Camp Unit Leader

Homes For The Homeless NYC
05.2022 - 07.2022
  • Worked with children of varying age, from a homeless or underprivileged background.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.

Office Administrator

Express Plumbing
10.2019 - 05.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled jobs & coordinated with the technicians
  • Managed vehicle maintenance
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Preparing hours for payroll
  • Invoicing of complete jobs

Retail Worker

Lovisa
01.2018 - 05.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.

Checkout Operator

PaknSave
05.2016 - 05.2018
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and locate items
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.

Education

No Degree -

Rutherford College
Auckland

Certificate in Makeup. - Makeup

Samala Robinson Academy
Auckland
03.2017

Skills

  • Time Management
  • Office Administration
  • Administrative Support
  • Database entry
  • Telephone reception
  • Scheduling
  • Exceptional customer service

Travelling

I have done 2 trips to the us, cruised around the Bahamas, relaxed in fiji and experienced Australia.

Timeline

Office Administrator

Express Plumbing
02.2023 - Current

Callcentre/Administration

Plumbquick
09.2022 - 02.2023

Camp Unit Leader

Homes For The Homeless NYC
05.2022 - 07.2022

Office Administrator

Express Plumbing
10.2019 - 05.2022

Retail Worker

Lovisa
01.2018 - 05.2019

Checkout Operator

PaknSave
05.2016 - 05.2018

No Degree -

Rutherford College

Certificate in Makeup. - Makeup

Samala Robinson Academy

Similar Profiles

CREATE PROFILE
Jessica Cribb